Program Assistant - English Language Program

Mount Royal University - Calgary, AB (30+ days ago)

Apply Now

Job Title
Program Assistant - English Language Program
Requisition #
Job Type
Limited Term (for any group)
Position End Date (if applicable)

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University has built a reputation on a strong, liberal education foundation. Our vision is to provide an exceptional undergraduate educational experience for our students. We are a community of engaged citizens, providing personalized, experiential and outcome-based learning in an environment of inclusion, diversity and respect. Through our focus on teaching and learning informed by scholarship, we are preparing our graduates for success in their careers and lives.

Mount Royal University presently offers 12 four-year baccalaureate degrees with 36 majors, with a view to grow this mix to 15 degrees and 50 majors by 2025. Current degree offerings are unique, and include four-year bachelor degrees in interior design, midwifery, child studies and health and physical education, as well as arts, criminal justice, business administration, communication, computer information systems, education, nursing and science. Mount Royal also offers robust continuing education programming as well as an internationally-renowned music conservatory.

More than 14,000 credit students attend Mount Royal University annually, with more than 90,000 Mount Royal alumni contributing to their communities worldwide.

Our faculty provide a teaching and learning environment that welcomes challenging ideas. Our staff are dedicated to supporting our campus so that students are provided with an exceptional educational experience. Our management team provides leadership throughout the University, and inspires others at all levels to be leaders in their own important sectors.

In support of our students, and in response to our broader community, we know that investing in our employees benefits the University as a whole. Talented and committed employees are the driving force behind student success. Our faculty, staff and management are united in creating a thriving learning environment for our students. Mount Royal University is an exceptional community focused on our people.

About the Office of International Education

Learning has no borders. To ensure the richest education possible, Mount Royal University has built an international education program that is widely regarded as leading edge. Mount Royal University’s English Language Program is situated within the Office of International Education. The English Language Program is a full time, non-credit program for domestic and international English as an Additional Language (EAL) learners. Its focus is classroom-delivered academic English courses that prepare learners for entry into post-secondary study. Programs and courses are delivered face-to-face, online and on-site in Canada and overseas.

About the Role

The Program Assistant is responsible for assistance with the administration of the English Language Program. The Program Assistant must work closely with the Program Administrator. Tasks include liaising with the team, instructors, students and University support services to support student applications and registrations, additional data entry, word processing, and telephone inquiries. Participation as a team member in daily procedures and attendance at area meetings are also required.

This is a full-time limited term role ending June 30, 2021.


Student Registration and Record Maintenance (40%):
In co-operation with the administration team, support student applications to ensure that (i) documentation is passed on to the Registration Office and that (ii) necessary documents are sent out to students in a timely fashion.

Provide Reception desk coverage of English Language Program.

Provide administrative support to Program Administrator for agent-related issues.

Prepare all cheque requisitions for payment of all incoming invoices.

Maintain an orderly and up-to-date filing system and maintain records according to retention schedules. Ensure all student files are current and complete.

Maintains program related databases.

Administer and maintain records regarding program assessments and grades. Assist with the placement exam process.

Prepare and use spreadsheets to record daily statistics for all area courses and programs.

Maintain area calendars supporting academic activities.

Provide support for events related to the programs.

Programming support (40%):
Assist with preparation of supporting documents for language programs.

Assists with bookings.

Assists the Program Administrator to coordinate information regarding student and program support in other areas on campus, including Library, Academic Scheduling, Security, Printing, Bookstore.

monitors course enrolments and keeps the team apprised

Assists the Program Administrator in preparing and maintaining class lists, student marks, transcript records, and graduate lists

Communication (10%):
Respond to telephone inquiries regarding programs, courses and direct students to the sources of appropriate websites as required.

Deliver informational sessions to prospective students.

Use language, cross-cultural and conflict resolution skills appropriately.

Liaise with appropriate departments and external agencies (as required).

Use second-language skills to address particular student needs and concerns (as appropriate).

Planning and Evaluation (5%):
Provide Program Administrator with recommendations of policy and procedure based on interaction with students and instructors.

Make recommendations about improving information and communication flow within the English Language Program.

Incidental Administrative Support (5%):
Assist with preparation of materials for communication and program delivery.

Assist team with administrative support when directed by Program Administrator.

In absence of supervisors, this position may be required to make general office decisions in consultation with other personnel in the English Language Program.

Pass on emergency phone call messages to students


Two-Year Diploma from a University or Equivalent

Familiarity with MRU strategic priorities and outcomes, international education programming, academic programs, services and culture

18-24 months of related experience

Experience as an assistant to courses/ programs/ projects

Ability to work with minimal supervision on a daily basis

Experience on computer software

Administrative experience

Direct experience working with students would be an asset

Experience working with Banner, technical proficiency with web-site maintenance capabilities together with sound financial understanding

Demonstrated initiative to be a self-starter with excellent team player, interpersonal skills together with a strong sense of professionalism and customer service and the ability to build connections across units/departments

Ability to deal with complex situations and comprehend, prioritize, and multi-task on a number of initiatives while responding in a professional, timely manner while adhering to critical timelines and deadlines

Problem-solving, with diplomacy and tact, interpersonal expertise with excellent international relations skills

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Closing Date: July 17, 2020

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).

We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.