Clinical Community Supervisor

ParaMed Home Health Care - Thunder Bay, ON (30+ days ago)

Apply Now


Provides supervisory support to Regulated and Unregulated Staff. Responsible for ensuring effective delivery of patient services to a designated geographic area in accordance with the ParaMed’s mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement and local contract requirements.



  • Ensures the establishment of an effective patient-related Plan of Care which is consistent with funder service plan.
  • Conducts in-home visits per ParaMed’s policy (Quality Management Manual – Home Visit Policy) to assess.
  • Receives and reviews referrals/requests from funder.
  • Provides advice and support to the Patient Service Delivery Coordinators, as required, when scheduling for a non- routine/complex patient.
  • Case manages all non-LHIN funded patients.
  • Communicates regularly with funder about patient Plan of Care, changes in condition and risk issues.
  • Collaborates with internal and external health care team as appropriate.
  • Reviews, implements and complies with all policies and procedures as directed.
  • Maintains current and accurate documentation on all patient records (in-home/electronic/office) and patient charts/records.
  • Generates reports and performs statistical analysis (i.e. on hours worked, number/nature of visits, number of performance reviews completed).
  • Determines the appropriateness of an unregulated care provider performing a Special Function.
  • Delegation of an authorized act procedure to unregulated staff
  • Teaching and monitoring of Special Function.
  • Participate in On-Call Rotation as required.
Quality and Risk Management

  • Responds to and follows through on urgent situations regarding patients including Not Seen/Not Found, in accordance with local contractual obligations.
  • Ensures that regulated staff are informed in a timely manner of any potential or real risk within the scope of their position.
  • Investigates and responds to serious funder/patient complaints/issues.
  • Initiates and follows through on Reportable Event Document (RED’s).
  • Ensures compliance with all Quality Management policies and Risk Management procedures.
Hire and Management

  • Interviews and recommends hiring decisions
  • Conducts orientation, training and In-Service training as required.
  • Monitors employee performance through in-home visits, internal/external feedback and funder feedback.
  • Assesses employee performance through the completion of probationary reviews and annual performance reviews
  • Receives and responds to work-related concerns/issues in a timely manner.
  • Responds to performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Management or Human Resources Representative.
  • Ensures compliance with the Collective Agreement, if applicable.
  • Ensures that the employee recognition program is maintained Occupational Health and Safety
  • Ensures that health and safety hazards and accidents are reported immediately and in compliance with Community Health Services’ established policies and procedures.
  • Investigates and thoroughly documents all accidents and reports all time-sensitive documentation to the Occupational Health and Safety Department and Workplace Safety and Insurance Board.
  • Creates and promotes a rehabilitation/return to work plan for injured workers that includes modified work assignments.
  • Completes ongoing monitoring of the established rehabilitation/return to work plan and complies with and understands the Occupational Health and Safety legislation and practices
Internal/External Communication

  • Responds to requests for private/private/another funder service.
  • Develops and strengthens a positive working relationship with patients, funder and other service providers.
  • Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, patient conferences, provider meetings, participation on focus groups).
  • Continually improves professional development (i.e. reading educational material from the College of Nurses, attending workshops and seminars).
  • Contributes to a healthy and safe working environment.
  • Performs other duties as required.
Qualifications and Education Requirements RN, RPN, PSS Programs

  • The minimum qualifications for this job are specialized post-secondary education and between 3-6 years of job- related work experience, or an equivalent combination of education and experience.
  • Current Registered Nurse Certificate or Registration from the College of Nurses of Ontario.
  • Excellent verbal and written communication skills.
  • Thorough knowledge of community health care, community programs/services and first aid.
  • Excellent organizational, interpersonal and teaching skills.
  • Proven experience leading and managing a team.
  • Experience in a unionized environment is an asset.
  • Working knowledge of MS Office software application.
  • Knowledge of the Patient Information Management System software is an asset
Therapy Programs where applicable based on LHIN contract conditions

  • Current registration to practice therapy in Ontario;
  • Possess a registration as a registered therapist from, and is in good standing with, the appropriate College;
  • Skilled with patient motivation/coaching of patients in the use self-care strategies;
  • Skilled in teaching self-management principles to staff at the bedside;
  • Skilled to train staff on and support/sustain best practice/leading practice implementation; and, in compliance with all applicable Law relating to the practice of the applicable therapy in Ontario.
Ability to work non-traditional and on-call hours as required.