Program Manager

Shoppers Drug Mart - Mississauga, ON (30+ days ago)

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1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Program Manager
Location: Mississauga ON

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Program Manager

You will oversee the planning, implementation, execution and tracking of program deliverables and projects and ensure the program team successfully delivers the desired result on time and with the most efficient resources. The Program Manager manages the organization and execution of both internal and external program deliverables and leads various projects. Leadership of key client projects will be in partnership with a Senior Program Manager.

What you will do:
Manage program deliverables on time and within scope
In partnership with Senior Program Manager, manage communication with clients
Ensure program objectives are met
Provide a consistent, effective operating structure for program teams
Leadership of stakeholders to ensure understanding and ownership of deliverables
Organize internal and external resources
Identify risks and communicate appropriately with senior management to develop risk mitigation plan
Ensure business decisions are made in consultation with appropriate representation from all impacted functional areas
Facilitate meetings to keep team members engaged, motivated, and on task
Provide a collaborative environment for issues to be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
Manage the effective utilization of resources assigned to the program team, and proactively communicate resource capacity and shortages
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need:
3-5 years’ program management or management experience
Demonstrated leadership
Outstanding organizational and time management skills
Excellence in assessment, communication, critical thinking and decision making
Ability to effectively communicate across multiple levels of the organization
Computer skills, including MS Project and Visio
Client-facing experience
University degree or equivalent industry-related experience

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.