Site Manager (Account Director), Integrated Facilities Management

Dexterra - Mississauga, ON (4 months ago)

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Company Description

Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the natural resources, aviation, defence, retail, commercial and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because, service matters!

The objective of this notice is to identify talent within the market for a specific opportunity Dexterra has in the pipeline which you may be interested in. Please register your interest today and get yourself recognized for your competency by a leader in Integrated Facilities Management.

To register, please submit your coverletter and resume.

Location: Newfoundland and Labrador

Full-time Permanent

Anticipated start date: September 2020

Dexterra is currently seeking an Account Director for an upcoming contract opportunity. If secured the anticipated large and complex project will provide management & administration services, food services, transient services, security services, construction engineering and maintenance services, as well as facilities management. The account is located in Newfoundland and Labrador, and the Account Director will require to travel from time to time.

Job Description

Dexterra is currently seeking an Account Director for an upcoming contract opportunity. If secured the anticipated large and complex project will provide management & administration services, food services, transient services, security services, construction engineering and maintenance services, as well as facilities management. The account is located in Newfoundland and Labrador, and the Account Director will require to travel from time to time.

JOB PROFILE SUMMARY

The Account Director is a member of the Integrated Facilities Management (IFM) Team, reporting directly to a District Manager, Regional Operations Director or Regional Vice President. The Account Director is a highly valued, primary representative for Dexterra. The incumbent will work with management team members to facilitate revenue, profit and growth objectives to provide direction and support in attaining these goals. The Account Director will work with enabling support functions in supervising multiple account operations. Account Directors have the responsibility of fostering client relationships by delivering operational excellence to meeting client and customer needs. The Account Director is responsible for selecting and developing People to increase company value and be recognized as a services leader.

THINGS YOU ARE GREAT AT
Candidates Characteristics

Revenue and Profitable Leadership

Works with a mindset of increasing revenue and profit
Provides continuing and consistent guidance, leadership and support
Works toward ensuring Dexterra is viewed as a value-add service provider

Client Relationships

Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
Establishes and maintains a professional, trusting and positive working relationship with clients
Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)

People Management

Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
Develops and facilitates developmental experiences for effective job performance
Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality services
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
Provides immediate performance recognition and feedback and as per Performance Discussion Cycle

Business Development and Revenue Generation

Maintains awareness and capitalizes on organic growth opportunities with existing Client base
Advisor on bids to ensure elements important to the Client are captured
Using networks, helps identify and recruit staff

Resource Planning and Management

Plans and oversees Services team to ensure strength of operations
Assess workloads, matching existing personnel resource needs to operational demands
Coaches and prepares Services team for job requirements and operational excellence
As required by the company and/or Performance Delivery Review Cycle conduct timely performance development feedback/direction regarding performance

Training and Hiring

Develops, trains, hires and supports Dexterra People
Ensure that the right People are in the right jobs at the proper time

Safety and Quality Assurance

Ensures Safety of operations is paramount consideration always
Ensures and promotes Dexterra’s quality image

Account Retention

Ensures a visible Account-level presence to foster and maintain effective working relationship with client.
Maintains and strengthens client relationship through customer service excellence
Establishes and maintains a professional, trusting and positive working relationships with clients

Qualifications

A degree in Engineering/Business Management/Project Management/Facility Management or demonstrated equivalent work experience

Hold at least 15 years of experience in a managerial capacity in a similar multi-service operation

At minimum 1 year of project experience of similar size and scope of complexity

Previous military experience is an asset

Experience in all facets of multi-function project management

Federal Government Security Clearance required

KEY MEMBERS OF YOUR COMMUNITY

Manager: DM, ROD or RVP

Reports: Manager, Supervisor or front-line Dexterra People

Peers: Other Account Directors

Additional Information

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

We invite you to join us by sending us your resume at https://dexterra.com/careers/ Please quote the job title in the subject line. As well include your personal phone number, and personal e mail.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Currently, we do not require assistance from recruitment agencies.

Thank you.