Automotive Service Advisor

Oakville Tire and Auto Centre Ltd. - Oakville, ON (30+ days ago)

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Oakville Tire and Auto Centre Ltd. is looking to hire a qualified Service Advisor for our well-established independent automotive repair facility. With high levels of customer service as our goal we are looking for somebody able to communicate and document customer concerns while maintaining excellent problem solving skills and business standards. Oakville Tire and Auto Centre provides a good balance between a relaxed atmosphere and a professional image with quality service for our clients.

The task of service advisor will include booking in customer vehicles for repair, writing work orders with pertinent information, quoting parts and services, and updating job status to customers. The Service Advisor will also be required to quote tire sales both over the phone and on-line through e-mail.

This is a full-time position from Monday – Friday with alternating Saturday mornings.

Salary is based on experience and knowledge.

JOB RESPONSIBILITIES

Greet customers in a timely and friendly manner while providing exceptional customer service at all times

Advise customers on the care of their cars and the value of maintaining their vehicles, secure agreement from customers before repairs, cost estimates and approximate time when vehicle’s work will be completed

Follow up progress of each repair order during the day, contact customers by telephone or e-mail regarding changes in the estimate or time promised

This position requires a very organized person with an outgoing personality who can be very patient in times of stress and is able to have an understanding of the customers’ needs and treat them with genuine courtesy and concern.

  • Have a basic understanding of automobile function and construction
  • Fluent in verbal and written English with a professional appearance and work ethic
  • Valid driver’s license with good driving record (and ability to drive manual transmission)
  • Strong organizational, communication, and multi-tasking skills

Friendly and outgoing personality with a willing to learn and grow

Job Types: Full-time, Permanent

Experience:

  • automotive: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • English (Required)