Senior Manager

University of British Columbia - Vancouver, BC (28 days ago)

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Job Posting

Job ID:

Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Information Systems & Tech

Classification Title:
Info.Sytems&Technlgy, Level F

Business Title:
Senior Manager

VP Academic & Provost

UBC IT - Operations

Salary Range:
$106,586.00 (minimum) - $133,231.00 (midpoint) - $166,536.00 (maximum)

Full/Part Time:


Desired Start Date:

Funding Type:
Budget Funded

Closing Date:

Available Openings:

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary

The Senior Manager provides overall management and technical leadership for a major functional area with multiple lines of service.
The Incumbent is a recognized subject matter expert for the Infrastructure area and has responsibility for the planning, budgeting, resourcing and execution of tasks that deliver systems projects, enhancements, maintenance, upgrades, and production support throughout the systems/service lifecycle.

Organizational Status

The Infrastructure Group provides development, maintenance, enhancement, upgrades, and production support for both internal UBC-IT customers, external campus customers, and other universities across the province. The Group also leads or participates in systems projects that are key to the development and growth of UBC as a leading, world-class educational institution.
The systems that are supported include the UBC Network (CI/NMC), BCNET, Systems, Storage, Web Hosting, Directory Services, CWL, E-Mail (Unified Communication), Voice/Voice Mail (Unified Messaging), Database Administration, Software Licensing, and Desktop Management.
These services are delivered through the use of Information Technology best practices and customer focused processes to enable our stakeholders to achieve their Campus objectives.
The Senior Manager reports to the Director, Infrastructure and works closely with the other managers in Infrastructure, UBC IT personnel, campus stakeholders, vendors and external institutions. He/she supervises teams of systems professionals including team leads, systems architects, network architects, systems administrators, database analysts, network analysts, support analysts, and programmer analysts.

Work Performed

Specific Duties:
  • Responsible for developing strategic service designs in collaboration with stakeholders, key clients, and other business owners that effectively meet requirements of the greater strategic direction of the university.
  • Participates in long range planning for infrastructure projects, and develops and maintains technology roadmaps for the functional area(s).
  • Promotes system lifecycle best practices and applies and follows appropriate change management methodologies and best practices.
  • Provides project management as required using the project management methodology prescribed by the Project Management Office.
  • Provides coverage and acts on behalf of the Director as required.
Core Duties:
  • Works with business partners and/or leadership to understand and anticipate business and IT needs of a major functional area with multiple lines of service.
  • Develops integrated strategies, operating plans, targets and measures for a major functional area and leads the day to day delivery of its services, programs and activities.
  • Establishes and administers functional area budgets, prepares cost/benefit evaluations and ensures for cost efficiencies.
  • Negotiates for, sources and obtains financial, physical, or human resources to support long-term projects and programs.
  • Develops and ensures systems, procedures, methods, standards and controls are created and followed which foster operational efficiency, monitor compliance, mitigate risks, and achieve functional area results.
  • Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.
  • Develops and manages reporting Managers, team leads, professionals and other staff including selection, training, coaching, performance management and all other people practices.
  • Reviews feedback on staff as provided by the Team Lead/Manager and conducts regular meetings with direct reports and with staff within their functional area.
  • Manages the staff performance assessment process. Reviews Team Lead/Manager performance assessment feedback on staff performance and conducts regular meetings with direct reports, and quarterly meetings with all staff.
  • Provides career planning advice to staff and creates development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
  • Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, the Director. Provides guidance to Team Leads or Managers on more complex performance concerns and disciplinary actions.
  • Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.
  • Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
  • Performs other related duties as required.
Supervision Received

The Senior Manager works under the general direction of the Director, Infrastructure and has considerable latitude in the execution of his/her duties consistent with the goals and objectives for the functional area.

Supervision Given

Manages staff directly and indirectly through subordinate managers; oversees deliverables assigned to Contractors other individuals on a project basis.

Consequence of Error/Judgement

Effective lifecycle of the Infrastructure portfolio and technology lifecycle is essential for the delivery of UBC IT services to the departments and faculties. Decisions and actions taken by the Senior Manager will have a direct impact on how efficiently and effectively UBC and UBC IT Infrastructure technology and tools will perform and function.
Failure to meet service level obligations for performance and availability of the Infrastructure portfolio could adversely impact the University community, including the majority of students, faculty and staff, and be a liability in terms of financial loss, lost productivity, and funding and revenue. It will also damage the reputation of UBC and UBC IT.


Post-graduate degree. Post-graduate degree in Computer Science preferred. Minimum of 10 years experience and 4 years managerial experience and 3 years specialized experience in the design and implementation of major computer systems or the equivalent combination of education and experience. Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.

Supervisory, budgetary, presentation, interpersonal, written and oral communication skills required.

Demonstrated ability to analyze and interpret data, determine implications, and provide recommendations.

Ability to resolve systems and technical problems in an innovative manner.

Ability to develop and implement strategic business plans.
Ability to make decisions and recommendations involving highly complex issues.

Ability to develop and implement policies and procedures
Experience with UBC policies and systems is preferred.

Ability to effectively lead a team of systems professionals in a demanding environment.

Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.

Ability to effectively facilitate groups to achieve appropriate outcome.

Ability to develop and deliver effective presentations and workshops.

Ability to effectively manage multiple tasks and priorities and work under constant pressure to meet critical, time sensitive deadlines.

Excellent organizational and analytical skills.

Ability to identify, obtain, and effectively manage organizational resources (e.g., people, materials, assets, budgets).

Ability to mentor and coach staff, and act as a resource.

Collaboration - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.

Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Leading Self - Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Leading Others - Supports team members in learning from each other, being self-directed, and being responsible for their own assessment and learning. Recognizes employee potential and develops reporting leadership strength. Works with employees to define realistic yet challenging work goals. Helps others to resolve complex or sensitive disagreements and conflicts.

Leading the Organization - Promotes an aligned perspective of the organization and the broader University community; fosters and leverages a strategic view to address complex business issues. Establishes clear service expectations and outcomes based on organizational strategy and takes corrective action to ensure ongoing availability of critical services. Maintains and develops an effective network of both technical and business contacts that provides information and intelligence around the market, emergent opportunities, and best practices.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.