Administration Manager

Canstar Restorations - Coquitlam, BC (30+ days ago)

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About Us

Canstar Restorations is a full-service restoration company that has been serving the Lower Mainland for over 30 years. Established in 1985 and locally owned, we have five offices: Coquitlam Head Office, Surrey (Port Kells), Abbotsford, Whistler and Vancouver.

We work on a variety of residential and commercial projects, including but not limited to condo buildings, hospitals, vacation properties, schools and businesses. Whether a structure is affected by fire, water, extreme weather, crime, mold or asbestos, we can assist with everything from construction and deodorization services to water removal and structural drying.

About the Role

The Administration Manager is responsible for developing and implementing the company’s strategic management plan as it relates to project administration. This role will be focused on achieving KPI goals and ensuring the administration team delivers exceptional customer service internally and externally. This position is accountable for the results of 20+ team members (2-4 direct reports; 15+ indirect reports), consisting of project administrators, coordinators and admin support at Canstar’s five branches. Regular travel to the various offices is required.

Primary Responsibilities

Manage the overall operations of the administrative department and team
Set, communicate and measure department goals and quality standards
Oversee hiring, training and performance of team members
Supervise direct reports, set employee goals and objectives and complete bi-annual performance reviews
Develop, evaluate, improve and implement policies and procedures to maximise efficiency
Ensure there is consistency and high-quality work among teams and branches.
Foster a positive working environment where integrity, pride, respect, teamwork and dependability is recognized and embraced. Drive employee engagement by inspiring and motivating the team.
Prepare and manage annual department operating budget
Review performance data to ensure KPI goals are achieved
Ensure stream-lined efficiency with internal stakeholders (project managers, accounting, dispatch)
Qualifications

Diploma or degree in business administration, management, or related field
Experience managing large and dynamic departments in and administrative capacity
Exceptional time, task, and resource management skills
Strong problem solving, and critical thinking skills
Strong leadership, coaching and interpersonal skills
Strong verbal and written communication skills
Advanced proficiency with computers, especially MS Office
Knowledge of budget planning and enforcement, human resources, and customer service
Able to lead and participate in conversations with various stakeholders (e.g. executives, external clients)