Inside Sales/Customer Service

Okanagan Fertilizer Ltd. - Enderby, BC (30+ days ago)

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Who are you?An experienced Customer Service / Inside Sales Professional

Who are we? Okanagan Fertilizer is the BC Interior’s leading ag-retail company, with locations in Enderby, Williams Lake and Oliver. We provide fertilizer, seed, pesticide and related services to commercial agriculture and horticulture clients.

Primary Responsibilities:

Working out of our Enderby location, the Customer Service and Inside Sales position has the following roles and responsabilités.

  • Become our Enderby customer service lead for retail, telephone and e-mail transactions.
  • Execute client orders from quote through purchase.
  • Support Outside Sales Representatives with sales leads and order execution.
  • Manage our client database in multiple CRM software systems.
  • Assist in the development and execution of e-mail marketing campaigns.
  • Participate in sales, marketing and agronomic training.
  • Attend and report on activities at weekly sales meetings.

Skills:

  • Great at building rapport and relationships with clients
  • Good oral and written communication
  • Basic computer competence in Word, Excel, CRM, e-mail, internet
  • Able to work from the customers perspective, clearly understanding their needs
  • Excellent at questioning and qualifying the customer
  • Exceptional telephone skills
  • Good listening skills

Experience:

  • Working with a medium to long sales cycle
  • Flourishing in a small company environment that is continually changing and growing
  • Sold value-added vs price
  • Experience selling a complete line of products and services
  • Managing and dealing with major accounts
  • Employed a systematic method for dealing with customers

Attitude:

  • Strong desire to win
  • Feels ownership for activities and results
  • Positive, team player with a “yes I can attitude”
  • Open, honest authentic communicator
  • Strong integrity, honorable and honest
  • Ok with high pressure time sensitive situations
  • Self motivated, self starter

Results:

  • Accurate billing with proposals
  • Estimates done quickly and correctly
  • Generate high client satisfaction
  • Work successfully under pressure and within chaotic moments and seasons

Cognitive Skills:

  • Quickly able to process client needs
  • Understands relationship selling
  • Organized, ability to follow sales process and close
  • Detail orientated
  • Professional in appearance and approach
  • Fast and willing learner

Habits:

  • Strong work ethic
  • Must be organized and systematic and able to stay on task
  • Must have good personal appearance
  • Document key information in a timely comprehensive manner
  • Excellent follow through

Front of the Line: If you have experience…

We will consider investing in the right candidate however experience in any of the following will move you to the front of the line.

  • Experience in agriculture or related sectors
  • Post-secondary education in agriculture, horticulture or related sectors
  • Work experience in inside sales
  • Work experience in customer service

Compensation and Benefits:

  • Permanent full-time position
  • Competitive compensation package, combining base salary, commission and bonus
  • Generous benefits package

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Inside Sales: 1 year (Preferred)

Language:

  • English (Required)