Manager, Workforce Planning and Analytics

Staples Canada - Richmond Hill, ON (30+ days ago)

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Who we are

Staples Canada is on journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Some of what you will do

As the Manager, Workforce Planning & Analytics, you bring alive the promise of work, learn, grow for our customers by administering and managing distribution of the retail labour budget via the workforce management system (Kronos). You will be responsible to ensure labour spend aligns with budgets and business demands through proactive forecasting and development of labour standards. You will conduct needs analysis with key partners to ensure application and processes meet their needs while fulfilling the organization mandate. With each day will being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your best, every day.

Specifically, you will:
Guide business change and manage multiple and complex projects specifically targeted at improving the workforce management process for all retail stores.
Act as the business sponsor for workforce management projects. Liaise between Retail Management, Operations Management and vendor to configure software as required.
Own and manage the relationship with key workforce management vendor partner(s) (Kronos)
Identify and implement best practices and processes from external market related to store labour scheduling, time & attendance as well as labour budgeting & forecasting. Communicate proven labour optimization techniques throughout retail operations management, as well as provide financial analysis to recommend trade-offs for labour tasks that will improve sales per labour dollar spent.
Work closely with senior management, I.S. department, Finance department, Human Resource, and field operations to keep informed of tests and pilot programs, new challenges and trends within retail labour recognizing and promoting potential benefits for productivity in the retail operation.
Partner in ensuring the chain labour budget (approximately $200M) set by Finance is operationalized and aligned through the workforce management system.
Partner in formulating and delivering a store scheduling agenda that will support and improve the performance of store execution and management of labour budgets.
Administer the workforce scheduling program that supports the organization’s objectives and ensure it’s based on equity and integrity and confirm that labour impacts are understood and reflected in scheduling and budgeting.
Maintain configurations and parameters necessary to dynamically schedule all departments, in all locations, which meet legal requirements in order to optimize the labour expenditure.
Analyze trends within various labour categories including training, overtime, earn vs. spend, opportunity stores as well as volume-based variables and provide insights and recommendations


Some of what you need
Minimum of 5-7 years of progressive retail experience including 1-3 years of retail management experience including scheduling and managing labour
Minimum of 3-5 years of project management experience
Strong project management experience and a proven ability to independently manage projects of a duration of at least 6 months
Experience in reconciling payroll issues stemming from difference between labour forecast and time worked
Post Secondary degree/diploma in related field
Demonstrated understanding and experience with labour forecasting and scheduling in a retail environment
Experienced with workforce management applications (scheduling, forecasting and time and attendance) i.e. Kronos, Red Prairie, INFOR WRM Workbrain, Dayforce, Empower or ITR
Experience and/or understanding of AS400 and Peoplesoft functionality
Proficiency with Microsoft Office Word, Excel, PowerPoint and general functional knowledge of Access
Bilingualism is an asset
Strong communication and collaboration skills to work with a variety of teams
Demonstrated bias for action, attention to detail, effective prioritization and flawless execution
Solutions finder

Some of what you will get
Associate discount
Health and Dental benefits
Performance bonuses
Learning & Development programs
And more...

Additional Information
Office environment
Travel –national and local store visits (estimated to be 5%)

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job: Manufacturing/Operations
Location(s): CA-ON-Richmond Hill
Schedule: Full-time

Employment Statement
Staples Canada is committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities & Aboriginal People.