Otter Farm & Home Co-operative (Otter Co-op) has over 50,000 members with services in Food, Feed, Petroleum, Pharmacy, Hardware and Liquor in various retail locations across the Lower Mainland, Fraser Valley and Interior, with sales in excess of $250 million annually.
We are a different kind of business: we are locally invested, are community-minded and offer lifetime membership benefits including patronage refunds, quality products, quality services and fair prices.
Otter Co-op invites applications for the position of a Produce Manager for our new Parallel Food Store located in East Abbotsford, British Columbia. This is a new location, estimated to open early summer 2020.
Reporting to the Food Store Manager, the Produce Manager is responsible for the overall operations of the Produce department to improve guest service, program execution and company profitability. This includes scheduling, team performance management, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.
Reporting to the Food Store Manager, responsibilities for this position include the following:
Manage the Produce Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
Provide feedback to the Food Manager regarding recommendations for continued improvement of operations.
Maintain confidentiality regarding pricing, financial and marketing strategies.
Develop and administer action plans to achieve the desired results of the business plan.
Develop and maintain a team environment that is based on Otter Co-op's brand and values of Integrity, Community and Excellence.
Provide leadership and direction in the development and achievement of operational and financial results including, sales, margins, expense, inventory and SPEH for your department.
Provide leadership and work closely with Human Resources in the areas of team member relations, hiring, training, development, team performance management, discipline, recognition, termination, security, administration of policy and procedures and disability claims.
Provide leadership in the areas of Occupational Health and Safety (OH&S) including participation in OH&S activities, ensuring team members understand and comply with OH&S policies, procedures and legislation.
Responsible to assist with adherence to government regulations in the areas of price integrity, labeling, sanitation and food and safety.
Network and communicate professionally with suppliers and FCL Regional Sales Coordinator.
Maintain guest service standards by tracking, monitoring and follow-up of guest comments and complaints in a timely efficient manner.
Perform or assist with team performance reviews and action plans for development.
Provide excellent service to guests in a courteous, efficient manner and within approved programs, policies and procedures.
Liaison within the community as a representative for Otter Co-op.
SKILLS & QUALIFICATIONS:
Must have a minimum of 3-5 years retail experience.
Must have a minimum 2-3 years experience managing/supervising others.
Previous retail management experience is an asset.
Previous Produce department experience is an asset.
Proficiency in Microsoft Outlook, Word and the ability to manage computer files efficiently.
Effective interpersonal, leadership and communication skills.
Motivation and ability to work in a busy environment.
Effective planning, organization and time management skills.
Strong analytical and problem-solving skills.
Demonstrate the ability to maintain relationships outside of the organization that support the organization.
Must be available 7 days a week to work between early mornings, afternoons and late evenings.
Otter Co-op is pleased to offer our full time, salaried and eligible part time team members the following: Extended Health Care • Dental • Life Insurance • Travel Insurance Coverage • Long Term Disability Insurance • Employer Matched Pension Program (6% matched).
Otter Co-op is pleased to offer all team members the following: Employee Family Assistance Program • Company Social Club • Excellent Opportunities for Advancement • Competitive wages paid bi-weekly • Team Member Discount (15% off Hardware, Family Fashions, and Bagged Feed/Agro Products) • Annual Bonus Program • Annual Equity Rebates and Fuel Rebate Program • Service Recognition Program • Learning and Development Opportunities.
Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We are committed to giving back to our communities through our Corporate Social Responsibility Program. Last year we donated over $250, 000 to a variety of local charities and community organizations.
Otter Co-op offers a competitive rate range depending on experience, personal and professional development, and the opportunity to work with one of western Canada's most successful organizations.
All successful candidates will be required to undergo a background check.