Vancouver - Point Grey Campus
Student Management, Level F
Assoc Registrar, Stdnt Recr & Undergrad Admissions
VP Academic & Provost
$114,172.00 (minimum) - $142,712.00 (midpoint) - $178,389.00 (maximum)
Desired Start Date:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The Associate Registrar, Student Recruitment & Undergraduate Admissions is a senior leadership position in Enrolment Services (ES) responsible for the strategic planning and direction of new undergraduate student enrolment management.
The Associate Registrar, Student Recruitment & Undergraduate Admissions is responsible for providing professional leadership, knowledge, creativity, and strategic advice in order to ensure that both the Vancouver and Okanagan campuses achieve their respective new student enrolment goals. Enrolment goals within the new student body are defined by both size (i.e. achieving FTE and/or headcount enrolment targets) and student qualities (such as, but not limited to: academic abilities, non-cognitive characteristics, national and provincial representation, and Aboriginal student enrolment). In addition, the position oversees the operations and practices of:
a) the Undergraduate Admissions unit, processing over 43,000 applications per year; ensuring adherence to fairness and best practices in the admissions process, and
b) the Student Recruitment & Advising units, in Vancouver and the Okanagan, implementing recruitment initiatives and providing services for prospective students, their families and secondary schools throughout Canada.
The Associate Registrar, Student Recruitment & Undergraduate Admissions proactively engages and formulates strategic and collaborative partnerships on both campuses with ES management, senior Faculty administrators, UBC's governance bodies and other key stakeholders (internal and external) to develop admissions policy, strategic initiatives, and best practices in enrolment management.
The Associate Registrar, Student Recruitment & Undergraduate Admissions actively leads to instill the organization's desired cultural outcomes, including (but not limited to) facilitating excellence in the student experience, exceptional people practices, innovation and collaboration, staff development and career progression, working across organizational boundaries, and open sharing of expertise and knowledge.
The Associate Registrar reports directly to the Deputy Registrar, Enrolment Services. The Associate Registrar works in partnership with and is a member of the Registrar's Executive team. The incumbent demonstrates a high level of responsibility and may act on behalf of the Deputy Registrar or the Registrar in his/her absence. The Associate Registrar develops close and collaborative working relationships with all units within ES, UBC faculties, student affairs and student service partners across the University, along with the external community.
- Provides strategic leadership in enrolment planning and management to ensure attainment of the university's new student enrolment objectives on both Vancouver and Okanagan campuses.
- Provides leadership and expertise to support the development of undergraduate admission policy and practice in line with institutional objectives and principles; ensures that applicants receive fair, timely, accurate, and principled admissions decisions.
- Provides leadership and expertise in the development of student recruitment strategy and activities designed to ensure the institution achieves its enrolment goals.
- Provides leadership and expertise in the development and delivery of pre-admission academic advising services for prospective students and their families; provides liaison between the institution and secondary school communities across Canada.
- Develops and implements strategies to maximize international and national new student enrolment; provides faculties and senior administration on both campuses with strategic enrolment management counsel. This includes senior staff in Enrolment Services, the VP Academic and Provost, Associate VPs Academic, Deans and Associate Deans, and faculty along with senior staff in Enrolment Services at UBCO, the Deputy Vice-Chancellor, the Provost, Deans, Associate Deans and other UBCO faculty.
- Provides leadership, operational oversight and coaching for a) the Undergraduate Admissions unit, consisting of 45+ direct and indirect reports, and b) the Student Recruitment & Advising unit (located on both campuses), consisting of approximately 12 direct and indirect reports.
- Manages an operational budget of approximately $5M.
- In collaboration with Marketing and Communications, is responsible for the development of a communication strategy (including electronic and social media) for prospective students and applicants. Also responsible for ensuring the accuracy of admissions information in the UBC Vancouver and UBC Okanagan Calendars and on the UBC website.
- Conducts research and analysis. Formulates recommendations to grow the University's understanding of enrolment management practice and to evaluate UBC's competitive position. Provides expertise and makes significant contributions to the field of enrolment management at a national and international level.
- Serves on University committees and governance bodies on both campuses, including Executive Enrolment Committee, the Senate Admissions Committee (Vancouver), the Admissions and Awards Committee (Okanagan), and plays a leadership role in the Enrolment Management Committee.
- Initiates and oversees development plans or enhancements for existing systems related to the management of Undergraduate Admissions (AS, SISC, SSC, BBAE systems) & Student Recruitment (CRM), in consultation with other Enrolment Services units, PAIR and UBC IT. Ensures that the University remains up to date with new technological developments in enrolment practice.
- Acts as a change agent to coach staff and instill the organization's desired cultural outcomes including (but not limited to) facilitating superior student experience, exceptional people practices, innovation and collaboration, staff development and career progression, working across organizational boundaries, cross functional teams and business practices, open sharing of expertise and knowledge.
- In collaboration with the Registrar and ES management, participates in the development, promotion and management of Enrolment Service leadership expectations, organizational culture, and service standards.
- As a member of Registrar's Executive, contributes to the Department's strategic planning, overall budgeting and effective allocation and optimum deployment of financial, human and technical resources for all Enrolment Services.
Reporting directly to the Deputy Registrar, works independently under broad directives and minimal supervision. Receives coaching, mentorship and performance development to achieve defined goals and objectives.
Directly responsible for the management and overall performance of Student Recruitment & Undergraduate Admissions & Advising units. Coaches and develops the Associate Director, Undergraduate Admissions (Canada), Associate Director, Undergraduate Admissions (International), and Associate Director, Student Recruitment & Advising. Provides guidance to approximately 55 - 60 additional indirect reports.
Consequence of Error/Judgement
Ineffective leadership in this position has a direct and negative effect on Enrolment Services' ability to achieve its strategic goals and meet its established service standards. Poor performance in this position results in a significant negative impact on students and their ability to attain their educational goals. Poor judgment, decision making and/or errors could involve legal and/or financial liability for the University and could have a damaging impact on the credibility and/or reputation of Enrolment Services and the university as a whole. Inability to build partnerships will damage the relationships with stakeholders internal and external to ES.
Master's degree in a relevant discipline. University Graduate degree in a relevant discipline plus minimum of ten years of experience in University administration preferably in student services; or an equivalent combination of education and experience in a senior management position. Minimum of ten years of related experience with experience in area of specialisation or the equivalent combination of education and experience. Proven leadership experience and skills required, preferably in a service centered environment. Demonstrated high-level experience in enrolment management. Significant experience and skills in strategic thinking, planning and implementation. Significant experience with policy development, evaluation and administration. Significant experience in strategic communications and student service delivery. Demonstrated ability to develop and cultivate strategic partnerships, including the ability to build trust and confidence among internal and external partners; and the ability to facilitate dialogue on complex or sensitive matters among diverse constituents. Ability to develop creative solutions to complex issues. Excellent judgment, problem solving and decision making skills. Ability to conduct research and analysis on enrolment behaviour and academic success. Strong working knowledge and understanding of applicable IT systems, preferably related to the management of Undergraduate Admissions and Student Recruitment & Advising, including (AS, SISC, SSC, BBAE, and CRM systems). Ability to effectively articulate organizational vision and engage, inspire, influence, and motivate all levels of personnel. Excellent communication, interpersonal, presentation and facilitation skills required. Must be diplomatic and able to exercise confidentiality, tact and discretion. Ability to work collaboratively in a team environment.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.