Regional Director of Operations, Compass One Healthcare

Compass Group Canada - Calgary, AB (30+ days ago)

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Company Description

Compass Group Canada is the leading foodservice and support services company in Canada with over 26,000 associates and annual managed revenues of $1.8 billion in 2013. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.6 billion in 2013.

Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it’s right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy—we do the same. This is healthy living at its finest. Join us.

Why work with Compass One Healthcare? We are a member of Compass Group Canada, the leading foodservice and support services company. We specialize in healthcare and housekeeping. We provide laundry and linen, facilities engineering, patient transportation, and asset energy management

Position: Regional Director of Operations, Compass One

Salary: $130k to $145k (based on experience), bonus eligible (0 to 30%), vehicle allowance, gas card, excellent healthcare benefits & vacation time, RRSP matching plan.

Location: Calgary, Alberta

Job Description

Overview: The Regional Director of Operations will manage multiple sites/operations within Alberta vicinity. They will lead and support multi-unit management teams to achieve operational and financial goals within an innovative and collaborative healthcare model which they will help shape.

We are seeking a highly intelligent and credible leader with a fresh, strategic perspective and approach. They must have a strong process and account management focus while being creative, innovative and flexible – able to embrace and enhance a new model of healthcare. Excellent interpersonal and written skills will be ‘key’ to deal with contacts and colleagues at all levels, from the ground level to the ‘C’ Suite.

The Regional Director of Operations will bring strong strategic capabilities, communication and leadership skills, preferably augmented with a knowledge base of healthcare and environmental services. This role must be able to collaborate effectively with stakeholders and senior leadership to ensure that all quality standards are achieved.

The Regional Director will work with financial teams to develop budgets, forecasts and operational plans. They will implement and support new business strategies in collaboration with Compass support functions to ensure adherence to budget, and to achieve total cost of ownership initiatives.

They will maintain a strong team by attracting, developing and retaining stellar associates, developing succession plans for key positions, and providing a safe and supportive work environment where teams are well-developed.

This senior leader will successfully coordinate and support all departmental activities and decisions. They will work effectively with all levels of staff regarding matters relating to environmental services, infection control, waste stream management, linen distribution and subcontractor management. They will demonstrate strong commitment and follow-through to drive results and innovation. Experience in these areas is an asset, but not required.

Duties:
Demonstrate stellar communication skills with clients and stakeholders.
Strong expertise and knowledge of leading operational teams to drive quality outcomes and satisfaction.
Work closely with designated leads to develop and achieve innovation initiatives, and to encourage associate creativity and innovation.
Lead and mentor unit operations to ensure Compass Canada/Compass One EVS (Environmental Services) operations are compliant with current legislation, regulatory agencies, industry contracts and company standards while developing future standards and SOPs.
Demonstrate knowledge of environmental services policies. Visit units to work with EVS district and site managers to observe operations, determine priorities and QA best practices by establishing standards, training, operational procedures and audit tools.
Oversee labour relations processes for unionized accounts by interacting with labour representatives, administering fair policies and procedures.
Support on-site management in the creation of programs, and deliver training to staff, supervisors and management. Conduct needs analyses, recommend and initiate improvements to Compass One training in collaboration with corporate trainers and HR.
Support new business activities in sales and diligence, including financial analyses, operational reviews, presentations, preparation of formal reports and proposals.
Participate and add value to hospital committees (i.e. Infection Control/Safety Committee).
Provide recommendations for replacement of equipment/furnishings.
Establish, enhance and implement policies and procedures, work standards and work flow/processes.
Demonstrate and promote Compass One Services culture, values and management philosophy.
Be proactive in the achievement of facility goals and objectives.
Become a market specialist, integral in talent acquisition, and oversee technical orientation, professional development, and industry networking while promoting professionalism and ethical best practices.
Lead company initiatives in environmental, energy management and environmental stewardship, practices and programs, and work to reinforce our position as an industry leader.
Provide account-based management support during critical and extraordinary situations, and work collaboratively with technical and program leaders to achieve greater impact.

Qualifications

Required: (please only apply if you meet the required qualifications):

Strong, strategic, results-oriented leader/manager (including budgetary and contract management skills) with greater than 8 years of multi-unit management experience in either healthcare or housekeeping.
Demonstrated ability to think strategically and conceptually, with evidence of having achieved collaborative results across various departments and disciplines.
Self-starter, critical thinker, problem-solver and decision-maker.
Process-oriented in tandem with creativity, innovation, flexibility.
Solid background with exceptional client relations.
Demonstrated ability to lead, motivate and develop direct reports and front-line staff during times of change and shifting priorities.
Excellent organizational, presentation and communication skills (verbal and written).
Minimum post-secondary education (diploma or degree) from an accredited institution.
Demonstrated labour relations experience in a unionized setting.
Valid driver’s license and the ability to travel within the vicinity Alberta
Computer literate, MS Office (Word, Excel, Power Point, Outlook) proficiency with mobile office tools including: laptop computers, cell phones, blackberry, etc.

Thank you for your interest in a career with Compass Group!

Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly, which includes accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.

Only those selected for an interview will be contacted. We will consider your resume for additional opportunities.

Additional Information

Thank you for your interest in a career with Compass Group!

Only those selected for an interview will be contacted.

We will consider your resume for additional opportunities.

Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.

Learn more about us at www.compass-canada.com!