Customer Service Representative

Swiss NF Metals, Inc. - Markham, ON (30+ days ago)

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Job Description

Swiss NF Metals, Inc. is a Canadian family-owned and operated dental supply company. Swiss NF Metals, is recruiting for a seasoned Customer Service Representative with experience in the dental industry.

In this role, you will be providing excellent customer service duties as you handle inquirires, product order and packing orders for shipping. The successful candidate will demonstrate a highly professional approach when listening and assisting our customers, be outgoing, reliable and flexible. If you are analytical, detail oriented and posses stron communications skills, you should consider a career with us today.

POSITION DESCRIPTION:

The Customer Service personnel will report directly to the Customer Service Manager and will be responsible for the following:

  • Conduct receptionist duties (i.e. answering calls, photo-coping, filing, etc.)
  • Process product and sales orders received via fax, e-mail or telephone from customers
  • Manage data entry into Microsoft Dynamics NAV
  • Complete accurate transactions with a sense of urgency and an eye for detail
  • Handle service complaints from customers and/or sales representatives
  • Respond to questions from sales representatives and customers about orders, deliveries, product availability, etc.
  • Take appropriate action and accountability to efficiently resole issues
  • On request, act as back-up for colleagues within the Customer Service Team
  • Receive and incorporate feedback to improve personal and business performance

DESIRED SKILLS AND EXPERIENCE:

In order to be considered for this position, you must have:

  • Strong demonstrated communications skills
  • Bilingual English/French (desirable) - written and oral is essential
  • Minimum 2 years of experience in a recent and relevant customer service role

QUALIFICATIONS:

  • Computer literate (e-mail, Microsoft Office Suite); Microsoft Dynamics NAV as an asset
  • Excellent analytical and troubleshooting skills
  • Posses superior multitasking abilities
  • Must be punctual and committed to work schedules
  • Team player, dynamic and hard working
  • Driven by objectives, results oriented and able to work under pressure

EDUCATION:

  • Completed high school diploma or higher

ADDITIONAL INFORMATION:

Job Type: Permanent Full Time

Experience: Entry Level

Functions: Customer Service, Receptionist, Clerk for Packing/Shopping

Industries: Dental Supply

Compensation: Competitive salary according to experience + Benefits (Medical and Dental)

We thank all applicants but only those qualified will be contacted.

Job Type: Full-time

Experience:

  • customer service: 2 years (Preferred)

Education:

  • Secondary School (Preferred)

Language:

  • English/French (desirable) (Preferred)