Information Management Technician

Law Society of Alberta - Calgary, AB (30+ days ago)

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The Law Society of Alberta (Law Society) regulates the legal profession in the public interest. In alignment with the Law Society’s vision, mission, and strategic plan, the Information Management department vision is to create or collect information once, manage it in a consistent manner within a collaborative environment, and use it to its full potential.

The IM Technician plays a key role in coordinating offsite records and supporting the department in driving the cultural change in how the Law Society interacts with information and records. In addition to handling day-to-day operational needs, this includes supporting the IM department as we work collaboratively with the organization in complying with information governance as well as information and records management requirements.

Success in this position requires excellent communication and time management skills with a strong aptitude for collaborative problem solving, multiple deadline management and customer service.

Reporting to the Manager of Information Management, and working collaboratively with colleagues in the department and across the organization, you will:

Contribute as needed to the development of IM policies, standards, procedures and processes to support information management best practices at the Law Society
Provide support to the IM department in the organizational adoption of IM policies, procedures, processes and best practices in support of the information governance framework
Assist in guiding and educating stewards across the organization in complying with policies, standards, procedures, processes and best practices
Coordinate offsite records processes and maintain good working relationships with offsite service provider and archivist
Provide access to offsite records to authorized individuals
Administer the information retention and disposition process of offsite records, including assisting departments in verifying records due for destruction and listing box contents as needed and assisting the IM Manager throughout the disposition process
Respond to requests for information in accordance with established processes
Assist in supporting an incident response team in identifying offsite records and information involved in an information breach
Coordinate the internal hard copy library services and publications
Assist the Manager in collecting and reporting on IM metrics for inclusion in the department and corporate dashboards
Maintain offsite processes in the Information Management department wiki
Participate as needed as a subject matter expert in evaluating or implementing new offsite technologies
File paper records as needed
Maintain proficiency and continuing professional development in SharePoint as well as the information and records management industry

Minimum two years working experience in information and/or records management
Minimum two years working in SharePoint Online
Information and/or records management certificate from a recognized education institution preferred
Excellent team building, collaboration and customer service skills
Comfortable guiding, educating and training others in relevant information and records management requirements
Solid time management and organizational skills
Intense attention to detail and accuracy
Confident use of relevant computer applications (Word, Outlook, Excel, etc.)
Self-starter, able to work independently with minimal supervision
Ability to work in a fast-paced environment and to meet multiple deadlines under pressure while exercising solid judgement
Demonstrate professionalism and respect in accordance with a respectful workplace
Adaptability and willing to take initiative