Administrator, Network & Telecom - Service

Canadian National Railway - Montréal, QC (30+ days ago)

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The role of an Administrator, Network & Telecom - VOIP is a technical position with in-depth knowledge of Telecom network infrastructure. The operation analyst is responsible for the following, incident and problem management, day-to-day functions, asset management and life cycle execution.

CN's network and technologies across North America:
Is composed of all types of communications media including fibre, copper, cell, wireless and microwave.
Is composed of more than 8000 Cisco routers and switches, more than 700 access points and 700 Nokia MPLS service routers.
Is composed of Juniper and Palo Alto firewalls, packet shapers and IP management platforms.

CN is looking for a self-starter who can rapidly analyse situations, and decisively take justifiable actions. Some travel may be required.


Provide technical expertise in supporting/maintaining the Communications Manager (CUCM), Unity Connection (Unity) and Cisco WebEx services, focusing on network components
Provide expertise in proactively monitoring the service and network layers for impacting network-based events, and troubleshooting expertise in solving complex issues
Incident and Problem Management
Vulnerability Management
Capacity and Performance Management
Lifecycle Management
Change Management ( plan /coordinate and implement telecom changes )
Detail analysis and operation review of CN core Network Infrastructure
Perform Network Operational Audits , verifications to existing standards
Internal / External project involvement ( provide guidance and direction to proper transition to core to operations )
Plan and coordinate the implementation, testing and cutover of Telecom technologies into existing telecom infrastructure. This may include the guidance of field technicians
Assist Disaster Recovery exercises
Provide 3rd Level support to pager roster (24/7) rotation basis
Mentor and coach peers


Bachelor's degree in Engineering or equivalent (Telecommunications specialization preferred)
5+ years in IT with a minimum of 3+ years of demonstrated experience in providing hands-on technical expertise within large corporate environments
Experience with Communications Manager (CUCM), Unity Connection (Unity), Cisco WebEx, Expressway/VCS
Intermediate skills in Session Initiation Protocol (SIP) SBC troubleshooting
Solid understanding of QoS, and Differentiated Services Code Point (DSCP) packet marking & best methods of troubleshooting
Knowledge and troubleshooting skills in EIGRP, IS-IS, BGP, MP-BGP, MPLS, redistribution between different routing protocols
Knowledge of TCP/IP stack, IPv4, TCP, UDP, ICMP, ARP, GRE, IPSEC, ESP, NAT, DHCP, DNS, FHRPs, SNMP, Tacacs, Radius
Ability to perform packet capture and analysis
Experience in building business cases and providing estimates is an asset.
Cisco CCNA/CCNP Certification or equivalent knowledge
Experience with traditional PBX, and products from manufacturers like Avaya, Nortel, and NEC is a strong asset
Experience with Cisco Wi-Fi networks, including Cisco Prime, WLCs, APs, ISE and all related technologies is an asset
Experience with cellular M2M/iOT solutions, including APN, CDMA, GSM, HSPA, UMTS, GPRS/EDGE, LTE and others is an asset
Experience and knowledge in design, operations and optimization of IP networks is an asset
Knowledge of Alcatel, Firewall (Juniper and Palo Alto) is a plus
Good understanding of communications media (fibre, copper, wireless) and structured cabling best practices is an asset

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.