Partner Client Coordinator

ApplyBoard - Kitchener, ON (30+ days ago)

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About ApplyBoard

ApplyBoard is an online platform that empowers students around the world to access the best education. Connecting international students, recruitment partners, and academic institutions, we simplify the study abroad search, application, and acceptance process.

Founded in 2015, we have built partnerships with over 1,200 primary, secondary, and post-secondary schools, and work with 3,500 recruitment partners to drive diversity on campuses across Canada and the United States. To date, we have assisted more than 65,000 students with their educational journey. Together, we will achieve our mission of educating the world. In November 2019, ApplyBoard was named the fastest growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast™ 50.

Our Team

Our team of over 250 ApplyBoardians and growing, is just as diverse as the customers we support. Comprised of 27 nationalities, 30 languages spoken, and 50/50 gender parity, diversity is fostered and celebrated. ApplyBoard is headquartered in Kitchener, ON Canada, with representatives in 8 countries including India, Bangladesh, Nepal, Vietnam, China, and the Philippines.

The Role:
We are looking for a detailed oriented, customer centric and creative Partner Client Coordinator to join our growing Customer Experience team and take our company and platform to the next level!

Responsibilities:
Follow up with applications post submission to obtain a final admission decision in a timely manner
Act as a liaison between our agents and students and our partner schools to relay important updates and information to facilitate application processing
Communicate with our partner schools to cultivate positive relationships and clarify application processing ambiguities
Cultivate agent and student relations to ensure all post-submission documents are submitted in a timely manner
Work with our partnership schools and recruiters to resolve application issues
Collaborating with partner schools to present information in requested formats to facilitate a more efficient processing time
Assist applicants with program inquiries and requirements

Preferred Qualifications:
Minimum Associates Degree (Bachelor’s Degree preferred)
Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
Strong analytical abilities, detail-oriented and high level of accuracy
Working knowledge of Google spreadsheets, Microsoft Word and Gmail
Adept researching and problem-solving capabilities
Someone who thrives in a collaborative, teamwork environment
Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
An ability to work cross-functionally to ensure application processing consistency and efficiency
Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
Excellent interpersonal skills and verbal and written communication skills
Knowledge of a second language is an asset. We are currently looking for bilingual specialists in Mandarin and/or Vietnamese.

What We Offer:
The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
Great compensation and benefits package to keep you healthy and happy!

Thank you for your interest in ApplyBoard, however, only those applicants that have been selected for an interview will be contacted.

At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.