Customer service Desk Department Supervisor- Full Time

The Home Depot - Campbell River, BC (30+ days ago)

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Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:
Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
Ensuring department staffing levels meet business needs
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
Maintaining 100% in stock and overhead organizational plans
Investigating, resolving and escalating customer issues as appropriate
Communicating store sales, event and promotional activities through rallies and weekly department meetings
Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:
Ability to work a flexible schedule; including days, evenings and weekends
Excellent organizational, interpersonal and customer service skills
Excellent decision making ability and problem solving skills
1-2 years experience as a supervisor / leading teams