Toronto, ON, Canada Req #650
Thursday, June 17, 2021
Working together to be our best!
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
We are hiring a Director within our TP Residential Underwriting, TDMS team!
Vice President, TP Residential Underwriting
June 17, 2021
July 1, 2021
Hours of Work:
8:30 a.m. – 5:00 p.m.
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
Reporting to the Vice President, Third Party Underwriting, the Director provides leadership to a management team in meeting the goals of the Division. Residential Underwriting teams consist of Underwriters, Fulfillment Specialists and Funders. Under the guidance and leadership of the Vice President, the Division is responsible for the assessment of mortgage applications, for third party clients, in making lending decisions in adherence with the established mortgage underwriting policies and guidelines set by the client. The teams also have responsibility for reviewing required documentation for accuracy, completion for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence.
Manage workflow so that established turn-around targets are met
Review internal and external auditing results to ensure company guidelines and procedures are properly adhered to
Implement appropriate action plans to ensure teams are in compliance with policies and processes
Communicate monthly status reports to the team
Control and manage the branch’s underwriting activities adhering to the underwriting guidelines
Analyze credit and property risk
Review approved and rejected applications to assess risk
Approve mortgages applications within appropriate assigned limits escalating to the appropriate level as required
Communicate policy changes and updates to division
Build and maintain broker relationships including escalations and concerns
Build and maintain third party client relationship
Communicate rate changes
Develop and maintain relationships with brokers to build loyalty to the Third Party Underwriting team.
Attend management meetings
Complete special projects as assigned
Team Management Responsibilities
Ensure the team has a solid understanding of clients’ policies, product knowledge and industry standards
Provide direction to team members on policy interpretation/corporate lending guidelines
Facilitate regular team meetings to provide updates on team performance, communicating changes in policies and procedures, and linking company and department goals to individual performance
Encourage participation and feedback from team leaders on how to continuously improve processes
Identify team and individual performance gaps; communicate performance gaps, sets action plans and provide training to improve performance
Provide feedback to team leaders on various quality audit reviews
Coach Managers on performance and customer service expectations, providing specific training in key skill areas, as necessary
Participate in the recruitment process
Conduct annual performance reviews and set performance goals, as well as, have checkpoint meetings with individuals throughout the year, as necessary
The Requirements Needed:
Post-secondary education and/or equivalent work experience preferred
People management skills—coaching, feedback, development of individuals and teams
Ability to build and maintain positive relationships
Strong aptitude for service excellence
Ability to manage and resolve conflict
Strong communication skills—both written and verbal
Strong analytical skills
Organizational and time management skills
Positive team player with desire and ability to mentor others
Effective problem solving and decision making skills
Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products
Ability to manage pressure in an environment of high volume processing with tight turnaround times
Why join First National?
Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at firstname.lastname@example.org.
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
Pay Type Salary