Senior Project Manager (Temporary Full-Time)

Bayshore HealthCare - Markham, ON (30+ days ago)

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Markham

Job Description

JOB SUMMARY

The Senior Project Manager is responsible for overseeing the project development and execution of the Integrated Care team. The Senior PM in collaboration with the Director, will be responsible for implementing new initiatives, processes or technologies. The role of the Senior PM is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Senior PM will also define the project’s objectives and oversee quality control throughout its life cycle.

DUTIES AND RESPONSIBILITIES

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders;
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion;
Liaise with project stakeholders on an ongoing basis;
Set and continually manage project expectations with team members and other stakeholders;
Plan and schedule project timelines and milestones using appropriate tools;
Track project milestones and deliverables;
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas;
Define project success criteria and disseminate them to involved parties throughout project life cycle;
Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements;
Develop best practices and tools for project execution and management;
Estimate the resources and participants needed to achieve project goals;
Draft and submit budget proposals, and recommend subsequent budget changes where necessary;
Where required, negotiate with other department managers for the acquisition of required personnel from within the company;
Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle;
Direct and manage project development from beginning to end;
Develop full-scale project plans and associated communications documents;
Delegate tasks and responsibilities to appropriate personnel;
Identify and resolve issues and conflicts within the project team;
Identify and manage project dependencies and critical path;
Develop and deliver progress reports, proposals, requirements documentation, and presentations;
Proactively manage changes in project scope, identify potential crises, and devise contingency plans;
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work; and
Build, develop, and grow any business relationships vital to the success of the project.
Support the financial, business and clinical analyst to develop process mapping and business requirements for the integrated comprehensive care model
Ensures that system modules are developed, revised, thoroughly tested, and implemented in conjunction with user requirements.
Conducts appropriate analysis, design (including options), estimates and recommendations using the SDLC methodology:

o Identifying Needs / Opportunities with the customer

o Analysis, Design and Estimates through customer negotiation and agreement

o Solution creation inclusive of user manuals and training

o Unit / System testing within IS

o Support User Acceptance Testing

o Coordinate move to the Live environment

o Conduct Post Implementation review.

Ensures that system modules are developed, revised, thoroughly tested, and implemented in conjunction with user requirements.
Achieves a smooth transfer to the customer for user acceptance testing inclusive of the user manuals. This includes the resolution of agreed upon problems.
Utilizes time / project management techniques / tools to emphasize proactive planning and monitoring of assignments through to successful completion
Prepares reports, utilizing formal Systems Analysis techniques, to recommend solutions on improvements in situations related to the applicable systems modules or situations.
Develops reports to be generated by the system as requested by the user areas, and duly approved following prescribed methodologies.
Fosters an interest in continuing education and facilitates self-directed learning by making information available to staff. Participates in activities to foster own professional development.
Understands all related applications that are running on the computers and be willing to increase own level of education to maintain a high standard of computer knowledge.
Develops, updates and reviews IC standards and procedures in collaboration with the Director / Manager as required.
Prepares and submits reports and records relating to activities as appropriate and/or requested.
Functions as a resource to users in troubleshooting and training.
Is informed and knowledgeable of all interfaces and any changes to their respective modules.
Maintains and ensures competence in all procedures and possesses an up -to-date knowledge and technical expertise in his/her discipline.
Responsible for basic, advanced training or re-training of staff and/or key-trainers using the related system(s).
Liaises with all levels of staff to facilitate solutions to any questions, problems and concerns from user departments and when necessary, liaises with external personnel or organizations to effect these solutions.

DUTIES AND RESPONSIBILITIES – GENERAL

Assists in the daily organization of the department to maintain a high level of efficiency;

Looks for opportunities to improve levels of service recognizing the needs and expectations of our clients;

Complies with all Bayshore Policies and Procedures, as well as external privacy legislation (eg. PHIPA, PIPEDA);

Participates in ongoing internal and/or external continuing education activities;

Participates in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System;

Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns;

Maintains confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel;

Completes other tasks as requested.

REPORTING RELATIONSHIPS

The Senior Project Manager reports directly to the Director, Integrated Care Solutions.

Job Qualification
Education

College or University degree / diploma in Health Informatics, System Analysis, Computer Science/ Information Systems, or Business Administration is required. Evidence of further training and certifications in project management, including current PMP.

Experience

Five years direct work experience in a project management capacity, including all aspects of process development and execution. Strong familiarity with project management software, such as Microsoft Project. Database, middleware and operating systems experience with Microsoft family of products. Competent and proficient understanding of platforms, such as .NET, JAVA, web services, and SQL. Procura Health Systems, would be an asset. Systems application analysis and programming, preferably in the health care environment. Demonstrated experience in delivering systems projects on time and within budget. Technically competent with office productivity software such as Microsoft Office.

Other Skills and Abilities
Experience at working both independently and in a team-oriented, collaborative environment is essential. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. Reacts to project adjustments and alterations promptly and efficiently . Flexible during times of change. Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines. Persuasive, encouraging, and motivating. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Ability to defuse tension among project team, should it arise. Ability to bring project to successful completion through political
sensitivity. Strong written and oral communication skills . Strong interpersonal skills. Adept at conducting research into project-related issues and products. Must be able to learn, understand, and apply new technologies. Customer service skills an asset. Ability to effectively prioritize and execute tasks in a high - pressure environment is crucial. Flexibility to put in extra time when required by deadlines or system problems. Tenacious - a self-starter and able to work on own initiative. Strong quality focus. Travel throughout Canada as may be required. French is an asset but not a must.

STANDARDS OF PERFORMANCE

The Senor Project Manager must demonstrate ongoing competency in completing all duties and responsibilities of this job description, as well as agreed upon specific goals and objectives.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal review at the end of the six month probationary period and subsequently, on at least an annual basis. Input will be sought from employee, Supervisor, and other employees as required, and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations