Netapp Storage & Backup Administrator

NetEnrich. Inc. - Toronto, ON (30+ days ago)

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NetEnrich is opening their first Canadian office in Toronto, Ontario!

NetEnrich was founded in 2004 and is headquartered in San Jose, California. NetEnrich was born from the idea that technology should serve business, and not the other way around. From the very moment of our incorporation, we’ve worked tirelessly to develop new ideas, teams and services that deliver on that promise. We believe that companies can do great things with technology that’s simple, efficient, effective and innovative. And that’s exactly what we provide.

NetEnrich is a pure-play provider of IT Infrastructure Management Services (IMS) to enterprise clients of all sizes and vertical market segments. Our unique differentiation is a combination of an innovative proprietary automation platform, elastic shared services, and predictive analytics to drive IT optimization. This is in stark contrast to traditional providers who take the approach of deploying people resources as the solution to enterprise IMS (Infrastructure Management Services) needs.

The Netapp Storage & Backup Administrator will be part of an exciting team that is included in the overall Data Center Infrastructure.

Here’s what you will do!

  • Monitors and manages Storage system from NetApp, EMC, IBM, Dell, Nimble, Pure, HP and HITACHI Storage;
  • Monitors and manages any of NetBackup, Veeam, Axcient, Symantec Barracuda, Datto, Avamar, Commvault and Networker Backups;
  • Installs, configures and manages SAN Fibre Channel Switches from Brocade and Cisco;
  • Reviews Customers Storage Infrastructure and provides detailed analysis of health, utilization and performance inputs;
  • Performs analysis, troubleshoots and resolves all major outages occurred in the environment, perform problem analysis and record detailed Root Cause Analysis (RCA);
  • Sets up DR sites to protect production environments in line with customers RTO and RPO SLA;
  • Configures and manages Snapshots, Clones, Local and Remote Replication for Data Protection;
  • Performs capacity, connectivity and performance issues on Storage Systems;
  • Performs reliable, secure backup and recovery across the enterprise in accordance with company policy and procedures;
  • Creates and updates documentation for backup procedures, solutions, licensing and applicable project artifacts;
  • Coordinates with OEM technical support team to resolve issues;
  • Periodically restores backup jobs to verify data recover and to meet the audit compliance

Performs daily operations in a distributed environment to backup, recover and archive company information;

  • Supports and troubleshoots backup, recovery and archiving in a large, complex and widely distributed environment;
  • Perform daily monitoring and management of the backup solution implemented across the Infrastructure facilities as per predefined policies & procedures;
  • Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action;
  • Provide status and progress reports for backup environment related activities and tasks on regular/periodic basis;
  • Proactively provides improvement to the current processes and provides consistent customer service.

Here’s what you will need!

  • A minimum of four to eight (4-8) years of networking experience in a NOC environment;
  • A Post-secondary technical degree or diploma;
  • Experience with NetApp Storage is a must;
  • Experience with NetBackup is a must;
  • Experience administering other Storage Technologies like EMC VNX/VMAX/VPLEX/RPA/ XtremIO, Dell, HP, Pure and Nimble;
  • Expertise in managing customer Backup environments and backup software like Veritas, Exec, Veeam, Datto, Axcient, Commvault, Data Domain, Avamar and Networker;
  • A good understanding of Fibre Channel Protocols FCP, FCIP, IFCP, FCOE, ISCSIand NAS protocols NFSand CIFS;
  • Good Troubleshooting skills in Storage Connectivity and Performance Issues;
  • A good understanding of SAN, NAS, DAS;
  • Knowledge of RAID, Basic SAN Concepts and Components;
  • Hands on experience in performing Zoningon Brocadeand CiscoSwitches;
  • Experience and knowledge of Troubleshooting Fabric issues, Connectivity and Performance issues in Fabrics, Storage Pools/Aggregates, Storage Provisioning, Reclamation & Decommission. Storage Virtualization, Thin Provisioning, Storage Tiering & Data Replication, Business Continuity, High Availability & Disaster Recovery, Snapshots, Clones, Local and Remote Replications, Enterprise Backup & Disaster recovery methodologies/Techniques, performance and capacity monitoring tools and practices;
  • Excellent Communication Skills and Effective Vendor and Customer Managing Skills;
  • Adheres to proper escalation, Incident and change control procedures;
  • Prepares and submits Capacity and Performance reports in accordance with customer requirements;
  • Investigates, analyzes and troubleshoots customer backups;
  • Detects and alert on deficiencies in backup solutions;
  • Makes proactive recommendations to improve customer backup environments;
  • Quickly and effectively communicate with customers within our SLA;
  • Must be able to handle Backup projects individually/as a team player;
  • Work with customers and vendors to resolve backup issues;
  • Stay abreast of backup technologies;
  • Continually update and improve our documentation of customer environments;
  • Perform backup assessments / audits.

Here’s what we offer you!

If you are motivated to succeed in an entrepreneurial start up environment, where you can “role up your sleeves”, be creative, provide solutions, have flexible work arrangements, work with a collaborative team to deliver superior customer service….this could be your next opportunity!

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Here’s our Highlights:

  • Founded in 2004 – headquartered in San Jose, CA
  • Global shared services delivery from both US and India
  • Patented Gartner Cool Vendor Vistara IMS and IT ops technology
  • Strong technology driven process and runbook automation frameworks
  • Deep & broad team and expertise – 250+ certified IT professionals
  • 24×7 coverage and SLA management
  • Security, auditability, accountability and risk management
  • Best practice ITIL, ITSM, and ISO27000 implementations and processes

Job Type: Full-time


  • Storage Technologies (EMC,VNX,VMAX,Dell,HP,VPLEX,XtremIO): 1 year (Preferred)
  • NetBackup: 3 years (Required)
  • Fibre Channel Protocols (FCP,FCIP,IFCP,FCOE,ISCSI,NAS): 3 years (Preferred)
  • living in Canadian (work): 3 years (Preferred)
  • Back Up Technologies (Veeam,TSM,Avamar,DPM,Datto,Axcient): 1 year (Preferred)
  • Performing Zoning on Brocade and Cisco Switches: 3 years (Preferred)
  • Managing customer back up environments: 3 years (Preferred)
  • NetApp Storage: 3 years (Required)