CNC Field Service Tech

MB Recruitment - Vancouver, BC (30+ days ago)

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Our client in Vancouver and or/ surrounding area, in the wood working industry is recruiting for a CNC Field Service Tech. If you are a CNC programmer or CNC operator you may be suited for this role.

This role is with a multi national company that is solid.

The Service Technician is responsible for service, installation and support of Equipment for the furniture, cabinet, millwork and lumber industries in the assigned region.

Primary Areas of Responsibilities

  • Responds to customers in a pleasant, professional and timely manner
  • Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
  • Diagnose errors or technical problems and determine proper corrective actions
  • Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
  • Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming
  • Assist customers to achieve optimum efficiency and machine reliability
  • Updates job knowledge by participating in educational opportunities; reading professional industry publications
  • Increase the value of the service call by seeking to apply additional service or parts where possible
  • Development of Company's Canada’s service business
  • Other duties as assigned

Education, Experience, Skill and Requirements

  • Journeyman electrician or millwright, engineering degree in related discipline or equivalent experience
  • Class 5 Driver’s License with a clean drivers abstract
  • Provide a reliable vehicle for business use appropriate of a service technician
  • Ability to adapt to changing priorities and processes, and work effectively under pressure
  • Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
  • Ability to take direction and offer positive feedback
  • Standard hand tools required
  • Lift and carry weights of 50 pounds or more
  • Ability to work on all components of equipment, above, below or around
  • Ability to work independently and make decisions combined with the ability to work as part of a team and share information
  • Experience PLC / CNC controlled machinery
  • Familiar with Company equipment
  • Ability to travel

Job Type: Full-time

Salary: $55,000.00 to $77,000.00 /year

Experience:

  • service technician: 1 year (Preferred)