Manager, Youth Programs & Partnerships

Homeward Trust Edmonton - Edmonton, AB (7 months ago)

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About Homeward Trust Edmonton

Homeward Trust Edmonton is a not-for-profit organization committed to ending homelessness in our city. Our work is driven by community need and priorities as outlined in A Place to Call Home: Edmonton’s Updated Plan to Prevent and End Homelessness . It is our belief that everyone has the right to a home, and that our communities are stronger, safer, and more vibrant when homelessness is addressed instead of ignored. We are a fast-paced and values-driven organization made up of people who are dedicated to making the difference.

As system planner, Homeward Trust is responsible for coordinating a community-based approach to address homelessness. We contract, implement, and coordinate programs delivered under a Housing First philosophy. In addition, we provide access to affordable and supportive housing. Our organization also leads local efforts to enhance awareness, evidence, and resources when it comes to homelessness.

To this end, there has been significant progress made since 2015 towards coordinating efforts to address youth homelessness across the youth-serving sector (youth as defined in provincial standards as age 13-24). This includes the release of the Government of Alberta’s Supporting Healthy and Successful Transitions to Adulthood: A Plan to Prevent and Reduce Youth Homelessness and launch of the Community Strategy to End Youth Homelessness in Edmonton .

These responses are complementary and aligned with the objectives of A place to Call Home through identifying key strategies for ending Youth Homelessness; creating an Integrated System of Care; Prevention & Sustainability; and Housing and Supports.

In implementing these strategies, Homeward Trust is committed to facilitating greater coordination of resources and capacities amongst community agencies, government systems, and service providers, in order to foster a shift in thinking and practice towards integrated service delivery.

Position Summary

Reporting to the Chief Programs Officer, the Manager, Youth Programs and Partnerships is responsible for facilitating, coordinating and supporting the implementation and further development of established programs to address youth homelessness in Edmonton. In this role, the incumbent will foster a collaborative relationship with the community, government, and system partners in identifying gaps and opportunities in a collective effort to achieve the objectives of the plan. Particularly, in a program management capacity; oversight and support in planning, execution, monitoring and effective coordination of activities for Youth Housing First programs, as well as supportive housing for youth.

The Manager may also supervise staff depending on how the programs and roles will evolve. The role will model a collaborative approach and will bring mentorship, drive, and relentlessness necessary for the plan to succeed.

Duties & Responsibilities

Working closely with other departments in Homeward Trust, stakeholders, and contracted agencies; facilitate and coordinate the implementation, delivery, monitoring, and refinement of all aspects of the Community Strategy to End Youth Homelessness in Edmonton , including Youth Housing First Teams and other youth projects undertaken by Homeward Trust.

Work closely with organizations funded to deliver youth programming, and in the process identify strengths and opportunities for program refinement and improvement.

Establish a collaborative, positive working relationship among Homeward Trust, funders, and relevant government, system, and community partners to support the implementation and long-term sustainability.

Engage relevant government, institutional, and community service providers to facilitate opportunities to enhance coordination, address service gaps, and resolve barriers for homeless or at-risk youth in Edmonton.

Prepare regular reports on the progress and status, as well as briefings for the CEO, and senior management team and stakeholders on emerging issues, successes, weaknesses, and opportunities.

Provide mentorship, access to information, practices and other resources for contracted agencies and the youth-serving sector, including (but not limited to):

Adoption of common triage, assessment, diversion, case planning, and referral protocols and tools;

Delivery of best or promising practices, including Housing First, harm reduction, trauma-informed care, and delivery of services designed to accommodate the youth development processes, cultural backgrounds, and traumatic histories of homeless and vulnerable youth;

Confer with internal and external partners and set expectations and outcomes for programs funded to meet the objectives of the initiative;

Provide informative advise in resolving issues and address complaints related to funded programs;

Ensuring resources are available as required to implement programs; such as training, learning, and professional development opportunities through Homeward Trust or partners.


Education & Experience

A Graduate of a recognized post-secondary institution with a focus on social work, community development, public health, health care, education, or related specialty.

Minimum 5 years in human or health services, ideally at a level responsible for program design and management. Prior work with homeless or at-risk youth is preferred. Experience at a supervisory or management level is required.

Experience managing complex projects with multiple stakeholder interests and perspectives is an asset, preferably across the community, government, health, justice, and education sectors.

Knowledge, Skills, and Abilities

Knowledge of Housing First is desired, including the philosophy of Housing First as an intervention, and how it has been deployed in Edmonton. In particular, an asset would be a strong understanding of the Community Strategy to End Youth Homelessness, Edmonton’s Updated Plan to Prevent and End Homelessness, and policy frameworks related to integrated service delivery for people with complex needs, especially youth.
Excellent in writing and content development is required. This position must be able to produce clear, compelling writing, with close attention to objectives, messaging, tone, and accuracy.
Excellent interpersonal communication skills to connect and build relationships with individuals, funded agencies, housing teams, government services, and health providers. Experience working in an interagency or cross-system context is desirable.

Proactive problem solver, with the ability to see an idea through from concept to execution.

Experience in case management practice, tools, and facilitation is required to oversee program delivery.

Experience and proficiency working with electronic (computer-/web-based) case management software is desirable. Experience with Efforts to Outcomes is an asset, but not required.

Excellent prioritization and organizational skills.

Knowledge and understanding of Indigenous cultures and tradition and the ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban centers is an asset.

Possess a valid driver’s license and willing to travel (within the City of Edmonton).

Must pass criminal record check including vulnerable sector clearance.

Leadership Characteristics

A role model for the organization – exemplifies the values and principles of Homeward Trust Edmonton in a mentorship capacity both internally and externally. Demonstrates maturity, professionalism, discretion, and reliable judgment.

Focused on results - understands what is important to clients, partners, employees, and stakeholders, and is committed to achieving goals. Tenacious approach to delivery, quality of output and success of assigned functions, and Homeward Trust as a whole.

Inspires confidence –establishes credibility, respect and builds strong working relationships with senior management, employees, and external stakeholders. Works in a collaborative and solutions focused manner to achieve outcomes that align best with the needs of our clients and our organizational objectives.

Demonstrates passion and integrity- approaches all tasks in an enthusiastic way. Committed to upholding professional standards. Sincere in own behavior and in dealings with others

Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.