Client Care Coordinator (2 Full-Time Positions)

Larga Baffin - Ottawa, ON (30+ days ago)

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Larga Baffin has an exciting opportunity for 2 Full-Time Client Care Coordinators!

Candidates must be available for Mornings, Evenings and Overnight shifts

Position Overview

Reporting to the Manager of Client Care, the Client Care Coordinator will be responsible for organizing, coordinating and communicating the needs of our clients in a courteous and efficient manner. The successful candidate will work in a team environment, interfacing with a number of internal and external partners to ensure that client needs are met. As Larga Baffin is a 24/7 facility, shift may vary based on operational requirements. (days, evenings, weekends, overnights and holidays).

Key Responsibilities

Client Service

Greet and ensure a welcoming environment for clients, visitors and service providers
Answer multiple incoming calls in a professional and courteous manner; always willing to show the ability to assist and problem solve
Act as the primary contact for client services (coordinating with clients, external vendors and partners and with Larga Baffin’s Referral and Transportation departments)
Continuously enhance our client’s quality of care
Communicate and liaise with various Larga Baffin departments and outside service providers to help manage our client’s needs (OHSNI, Hospitals, Medigas, OMS etc.)
Maintain a safe, secure and healthy environment for our clients and co-workers by following Larga Baffin’s safety standards and protocols
Maintain a clean and organized front desk and lobby area
Maintain and clean all guest common areas if scheduled for an overnight shift.

Administration

Maintain up-to-date client records and status
Maintain client registration procedures (check-in, check-out, hospital admissions etc.) in order to track guests.
Manage and maintain corporate documents
Answering a multi-line phone system
General clerical duties (photocopying, faxing, mailing, sorting, basic typing)
Other administrative tasks may be assigned from time to time.

Minimum Job Requirements

2-3 years customer service experience in a similar role
High school diploma (or equivalent)
Previous experience working with a variety of people and adapt to changing situations
Excellent interpersonal and communication skills
First Aid/CPR/AED certified (or a willingness to learn)
Workplace Hazardous Materials Information System (WHIMIS) trained (or willingness to learn)
Bilingualism (Inuktitut and English) is a strong asset

Knowledge and Skills

Demonstrated ability and aptitude for problem solving
Works well under pressure in a high energy workplace
Ability to make accurate observations and exercise independent judgement and calmly take action in a variety of situations – including emergencies
Ability to operate in an environment that handles sensitive and personal information
Detail orientated person with an ability to organize and prioritize tasks
Thorough and reliable record keeping skills
Knowledge of modern office practices, procedures and equipment
Demonstrates professional telephone etiquette
Ability to work without direct supervision
Ability to adapt to variety of people with a winning attitude and dedication to ensuring customer satisfaction
Experience working overnights

Preferred Qualifications

Beneficiary status with the ability to speak Inuktitut

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin as a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs. We thank all applicants in advance but are only able to respond to those candidates invited to an interview.