City of Brampton - Brampton, ON (10 months ago)

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Job Description:
Exciting things are happening at the City of Brampton. Take a look at what employees are working on related to our Term of Council Priorities moving us forward towards The Brampton 2040 Vision.


This position is located at The Rose Theatre and LBP (Civic Centre) with shifts scheduled primarily on evenings and weekends with occasional weekdays. Experience with or interest in theatre ticketing, AudienceView, website maintenance or sales will be an asset to any interested candidate.

The Rose Theatre is a municipally owned, first class Performing Arts venue in the heart of downtown Brampton, a fast growing cultural destination. Opened in 2006, the state-of-the-art venue is designed with a main theatre that seats 868 patrons and secondary space that can be used simultaneously, accommodating up to 100 patrons. The LBP Theatre is a creative hub for local performing arts groups, schools, education programs, dance recitals, and professional presentations that includes a 400 seat auditorium and adjacent rehearsal studio space. LBP recently reopened following a $3.4 million renovation that focused on enhanced accessibility and health and safety features, upgraded technical equipment, and created a more attractive and welcoming lobby space. The City of Brampton's Performing Arts venues present relevant, unique and exciting performances for a diverse community, and is committed to quality and extraordinary programming.

Reporting to the Programmer, provide professional front-line customer service support, responding to inquiries, program information and services that result in a positive experience.

Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants
Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
Process and accept payments for events, bookings, and subscriptions
Handle feedback in a professional manner while providing exceptional customer service
Provide information about Recreation and Culture to the public, in person, by email or over the phone
Balance and verify daily revenue and complete administrative paperwork and reports
Complete administrative duties in a timely manner (eg. Ticketing reports)
Maintain a safe and tidy work space
Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
Maintain an understanding of department programs and services
Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
Attend meetings/training as required
Performs other duties as assigned

Minimum 16 years of age
Intermediate computer skills (Word/Excel/Outlook)
Current Standard First Aid / CPR C / AED from an accredited organization
Submit or agree to a Vulnerable Sector Criminal Record Check
Exceptional customer service and communication skills

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Part-time

Hourly rate: $16.00

Applications must be received by December 31, 2020

Alternate formats will be provided upon request.

If this opportunity matches your interest and experience, please apply online by clicking the button above, by December 31, 2020. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A Criminal Record Search will be required of the successful candidate at their own expense to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City of Brampton is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for an employment opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed