Front Office Supervisor

The Wickaninnish Inn - Tofino, BC (30+ days ago)

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Job Description:

  • Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations;
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary;
  • Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager;
  • Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members;
  • Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department;
  • Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager;
  • Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas;
  • Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department

Job Requirements:

  • Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team;
  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations;
  • Must possess the ability and desire to lead a world-class Front Office team;
  • Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility;
  • Excellent interpersonal, verbal and written communication skills are needed; Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary;
  • Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management;
  • Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets;
  • Must enjoy shift work and be able to work evenings, weekends and holidays;
  • Valid Class 5 Driver's License
  • Ability to make a commitment of 24 months to this position

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.

Job Types: Full-time, Permanent