Network Operations Associate

Comwave Group - Toronto, ON (30+ days ago)

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Who Are We?

As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecom technologies to meet the needs of all consumers. Comwave specializes in providing Phone, Internet and Television to residential and business customers all across Canada.

How do we value our employees?

Competitive benefit package
Attractive employee discount
Full Kitchen
Fully equipped on-site gym with showers on-site
Creative social committee hosting regular company events
Free parking for all employees
Unique entrepreneurial culture

Who are we seeking to join our team?

We are currently seeking a “Network Operations Associate”.

You will contribute to the team by performing the following:
Troubleshoot and provide network monitoring on all core and edge network elements.
Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime.
Ensure that carriers and vendor are meeting service level targets.
Provide first level support for all wholesaler tickets.
Provide second level support for all technical support tickets.
Create and maintain documentation on our internal wiki.
Work with internal departments in order to identify and improve efficiency.
Perform nightly maintenances in accordance with approved MOP from our Engineering team.
Act as Smart Hands for various Departments at our Data Centers

What do you bring to the team?

Minimum of 3 years of NOC or Network experience
Demonstrated understanding of network troubleshooting, call flow over TDM and VoIP networks.
Proven ability to create and run Linux shell scripts.
Strong organizational skills with the ability to successfully handle multiple priorities simultaneously.
Excellent communications-both verbal and written.
Courteous manners with the public.
Scheduling flexibility to meet the demands of our business including morning, afternoon, evenings, weekends and holiday shifts rotations

Nice to Have

Previous experience using SQL and ability to create queries is an asset.
Data Center Experience

  • Please note that the selected candidate is required to successfully complete a background check.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Comwave will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.