Junior Network Technician

AGS Business Systems - Parksville, BC (30+ days ago)

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AGS is looking for a talented individual to join our IT and Service Team as a Junior Network / Hardware Installation Technician. This is a full-time position. You will provide device delivery, installation and network / router configurations for multifunction print devices. You also will provide frontline technical support to clients and their internal users via phone, email, and on-site. In addition, you will provide remote support to business operations in other locations using remote systems and tools.

Responsibilities

  • Installation of MFPs, workstations, printers and scanners into environments
  • Driving delivery vehicle for client hardware installations
  • Troubleshooting and resolving client IT issues and service calls
  • Provide remote help desk technical support for hardware and software
  • Monitor and respond to IT service desk ticketing system
  • Work with tools for proactive network / server monitoring and troubleshooting
  • Implementing network traffic and security monitoring software for end users
  • Configuring, monitoring and managing client backups and disaster recovery
  • Working with the IT Team using remote monitoring and management tools
  • On-site and remote support for IT and multifunction print customers

Competencies

  • 2 years industry experience
  • Windows network, workstation and server management experience
  • Experience with Office 365, SharePoint, OneDrive and MS Cloud Solutions
  • Certifications in networking, server administration, cloud technology or related field.
  • Experience working in Managed IT Service RMM tools (ConnectWise)
  • Must be able to drive a cube van

Additional Requirements

  • Flexibility, team player and a positive attitude are very important.
  • Good verbal communication skills and strong customer service skills.
  • Strong time management skills, detailed record keeping required.
  • Professional attitude and appearance.

If you are interested in this position, please send a detailed resume and cover letter. Salary will be based on experience and competencies.

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Location:

  • Parksville, BC (Preferred)

Licence:

  • British Columbia (Preferred)