LMC Healthcare (LMC) is Canada's largest specialist care provider in diabetes, endocrinology & metabolism. We're transforming diabetes care by making it more accessible, comprehensive and patient-centric than ever before. LMC has 15 multi-disciplinary centers of excellence and 20 clinical research sites located in 3 provinces (Ontario, Alberta, and Quebec). Our 60+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified Medical Office Administrators, Medical Assistants, Registered Nurses, Registered Dietitians, Physician Assistants, Pharmacists, Optometrists, Opticians, Optical Assistants, Chiropodists and Clinical Research Professionals.
Currently, our expanding team is looking for a Regional Medical Assistant/Medical Office Administrator – West for our LMC Brampton, LMC Etobicoke, and LMC Oakville sites, who can work for us on a permanent, full-time basis. Access to a reliable vehicle to travel to various LMC sites is required. Please note that territories are subject to change based on business needs.
Responsibilities include but are not limited to:
Coordinating the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the Physician's schedule
Ensuring proper documentation (i.e. patient information and forms are accurate in patient chart) and when necessary liaising with medical laboratories and/or Physician offices for appropriate patient documentation
Preparing patient for physician evaluation, including but not limited to, measuring vital signs, such as pulse rate, temperature, blood pressure, height, weight, and BMI and record information on patient's chart appropriately
Collecting patient medical and social history
Reviewing medication list for accuracy and completion
Promotion of comprehensive, coordinated care for the patient. (Relating to the entire LMC care team of endocrinologists along with diabetes educators, pharmacists, chiropodists, optometrists, researchers and health coaches).
Preparing examination rooms with necessary medical supplies
Downloading various glucose meters, continuous glucose monitors and/or insulin pumps
Downloading of investigations via electronic software DSQ, OLIS, Netcare etc.
Medical Office Administrator:
Checking in patients (reception/registration) and checking out patients (scheduling follow ups)
Adhere to LMC's Administrative Policy Manual and Care Promise
Management of all patient appointments appropriately and providers schedules as per our SOP
Completing all daily tasks such as
Providers tasks and assignments
Handle all external referrals to other specialists, diagnostic bookings and other tests for all providers.
Liaising with medical laboratories/physician offices for appropriate patient documentation
Co-ordinate patient visits along their care path, especially across LMC's multidisciplinary services: Chiropody, DEP, Optometry, Pharmacy and Research
Respond to all patient inquiries by email
Responding to all telephone inquires and retrieving and returning messages
Handling incoming and outgoing mail, faxes and shipments (site specific)
Process patients accounts receivable and payable (credit card, debit, cheque & cash payments) when required
Ordering office and medical supplies, when required
Complete third party forms & letters when required
Coverage for other administrators as required
Other administrative duties as assigned
Requirements preferred, but not limited to:
Access to a reliable vehicle to travel to various LMC sites is required
Post-secondary education in a Certified Medical Office Administration Program or similar experience working in medical office environment
2-4 years of Medical Office Experience and/or Medical Office Assistant Diploma
Proficient knowledge of Electronic Medical Records system (knowledge of Accuro is considered an asset)
Sound knowledge of medical terminology
Proficiency in measuring various vitals signs such as manual blood pressure, pulse will be considered an asset
Good interpersonal and customer service skills with the goal of helping patients access services to improve their health.
Ability to multi task and prioritize in a fast paced environment
Superior time management skills
Excellent attention to detail is required
Good communication skills (both verbal and written)
Good computer skills (MS Word, Excel, Outlook, etc.)
LMC provides six industry-leading program areas:
Diabetes & Endocrinology Specialist Practice (publicly-funded) - representing the largest group of Endocrinologists globally
Nationally-accredited Diabetes Education Program (publicly-funded)
Chiropody & Foot Specialist Care
Optometry & Eye Specialist Care
Canada's largest Clinical Research network specializing in Diabetes innovations
Why LMC might be right for you!
2016 Certified Best Workplace™
2014 and 2015 Canada's Best Workplaces™
Comprehensive Health Benefits
RRSP contribution matching
Education allowance (days and funding)
Ongoing career training and development
Employee Appreciation Days Off
Additional Holiday Closure
Opportunities to work with internationally renowned Endocrinologists
State of the art Electronic Medical Records (EMR) environment
LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.