Building Manager

Centurion Asset Management - Victoria, BC (30+ days ago)

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Overview

Reporting to the Property Manager, the Live-in Building Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.

The Building Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Operate properties consistent with the expectations of Centurion’s corporate standards and approved annual budgets. Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Complete monthly fire system testing and annual fire drills as required. Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required. Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in. Maintain all building inventories and logs and complete all required checks. Be aware of regularly scheduled maintenance and service programs provided by outside Contractors; ensure building preventative maintenance is scheduled and completed to established standards. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained; ensure drives and walkways are clear of snow and ice in winter. Be properly informed of the location of all shut-off valves and controls and complete daily checks of all mechanical equipment. Maintain par stock maintenance supplies, and complete regular inventories; order supplies as necessary to ensure the proper operation of the property. Report any building or apartment concerns or deficiencies promptly to the Property Manager. Complete other duties as assigned.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

A passion for excellence in customer service delivery;
Good written and oral communication skills;
Strong interpersonal skills;
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us.