Our Client
With more than 25 offices and growing, our Client is proud to be one of Canada’s largest Dental franchisees. Offering independent Dental practices across Saskatchewan and Ontario the opportunity to take advantage of our Client’s branding, structure and resources in order to streamline operations and ultimately provide the best Dental experience possible to their customers as well as ample growth opportunities within the network.
The Opportunity
Reporting directly to the IT Manager, the IT Support Specialist will primarily be responsible for the end to end software support of users within the network in the provinces of Saskatchewan and Ontario. Based out of our Client’s head office in Burlington, ON, the ideal candidate will be a resourceful help desk professional with a true passion for the user experience.
Required Experience and Qualifications
- Post-Secondary education in the field of IT required
- 3+ years of experience in a helpdesk, IT support related position
- Comprehensive background in customer service
- Exceptional communication skills with complete fluency in the English language
- Knowledge of current technological developments and trends
- Proven ability to install, configure and maintain personal computers, networks, and/or related hardware and software
- Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions
- Detailed background in VPN, WAN, LAN and cloud based network configuration
- Ability to work a flexible schedule across 2 time zones
Responsibilities of the Position
- Installs, configures, and maintains computer operating system and application software, as appropriate
- Provides technical support across the company (this may be in person or over the phone)
- Repairs and replaces equipment as necessary
- Maintains network security including installation and maintenance of anti-virus and spy ware software
- Installs and upgrades workstations operating systems and applications
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions
What our Client Offers
- Competitive base salary
- Comprehensive benefits program at a shared cost
- 2 weeks’ vacation
- Opportunity to work with a growing Canadian business that values personal and professional development
If you are interested in this exciting opportunity, please click APPLY now
Job Type: Full-time
Salary: $60,000.00-$70,000.00 per year
Schedule:
Ability to commute/relocate:
- Burlington, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support related: 3 years (required)
