Transit Safety Communications Operator (Emergency Call Taker/Dispatcher) TALENT POOL

Metrolinx - Oakville, ON (30+ days ago)

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Transit Safety Communications Operator (Emergency Call Taker/Dispatcher) TALENT POOL - (COR004Z)
Employee Status: Regular
Office Name: Oakville NOC

(Talent Pool)

Start Rate $26.76 per hour
$26.76 to $32.78 per hour (ATU Bargaining Unit)

Metrolinx is an agency of the Government of Ontario and our goal is to create a transportation network that enhances the prosperity, sustainability and quality of life for the Greater Toronto and Hamilton Area. We lead planning in the region with a Regional Transportation Plan that guides the work and investments of the organization. This includes building light transit, bus rapid transit and Regional Express Rail, as well as operating GO Transit, UP Express and PRESTO.

Our Corporate Security Office is seeking applications to create a talent pool for the position of Transit Safety Communications Operators (Emergency Call Taker/Dispatcher). Transit Safety Communications Operators provide communication services to support the protection of the fare system and the operation of the Transit Safety Office.

This talent pool may be used to potentially fill full-time, part-time and contract positions.

Key Responsibilities:
Provides consistent, effective, and prompt communication services to the Safety and Security Division of Metrolinx.
Receives requests for service from the general public, various departments/divisons, external agencies and various stakeholders.
Responsible for dispatching Transit Safety personnel to calls for service throughout the Metrolinx operating area.
Acts as primary point of communications for Transit Safety field staff in support of investigation processes or events (including providing vital information to officers by conducting CPIC, ARIS and record checks).
Initiates Police, Fire and Ambulance response.
Maintains accurate call-taking and dispatch logs/reports.
Assists in maintaining officer safety by means of UHF radio communication, telecommunications hardware and CCTV systems.
Receives and/or redirects general inquiries and complaints from the public.
Assists in the protection and review of CCTV video recordings when directed.
Handles and receives sensitive and confidential information.
Location: Oakville, Ontario

Shifts: Must be prepared to work on a 24-hour rotating shift basis (including days, afternoons, evenings, weekends and holidays).


Post Secondary college certificate in Emergency Telecommunications, or a combination of education and experience deemed equivalent.
Must be able to pass an Ontario Provincial Police (O.P.P.) security clearance as well as Toronto Police Service security fingerprinting for the purposes of accessing the C.P.I.C. and P.A.R.I.S. information system.
A minimum of twelve (12) months related dispatching / communications experience dealing directly with employees, the general public and police, where timeliness of decisions are critical (i.e. in the police, emergency services or logistics field).
Previous experience in a security or Police based dispatch center would be considered an asset.
Excellent oral and written communication skills.
Must have a working knowledge of computers including word processing and spreadsheet applications.
Must be proficient in the use of internet/intranet search techniques to access information.
Emergency First Aid certification would be considered an asset.
Must successfully complete environmental, safety and any other training required by corporate policy.

**Note: Duties for this position include sitting for a fixed and extended period of time. Position requires use of computerized and audio/visual equipment. Considerable mental concentration is occasionally required and sound judgments must be made often and quickly in stressful situations.

**Metrolinx employees are advised to apply via the Internal Job board with their Metrolinx email address (within the specified internal posting date).


To apply for this position, please submit your resume online, no later than October 31, 2019.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Accommodation will be provided throughout the hiring process, as required.


Closing Date (Period for Applying) - External: 01-Nov-2019