Resource and Information Specialist

Dixon Hall Neighbourhood Services - Toronto, ON (30+ days ago)

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Dixon Hall Neighbourhood Services is multi-service agency located in the heart of east downtown Toronto. For 90 years, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life

Reporting to the Director of Employment Services, the Resource and Information Specialist is responsible for supporting the resource and information function of the centre, facilitating clients’ access to information, supporting both self-directed and assisted clients in the Resource and Information area, coordinating resources and information in electronic and print form.


  • Circulate and work throughout the Employment Services Resource and Information space to support clients’ effective utilization of all resources, information and services.
  • Support clients with computer and internet access.
  • Obtain, report, and maintain data of key statistics including customer service data, workshop evaluations, etc.
  • Conduct centre usage satisfaction surveys.
  • Work in close collaboration with and provide support to outreach team in assessing training needs, and facilitating community info sessions.
  • Schedule and coordinate information sessions, workshops and guest speakers for clients of Dixon Hall’s program and clients of partner agencies.
  • Liaise with external workshop providers, ensuring content meets with identified learning strategy.
  • Organize and deliver workshops on Essential Skills for employment according to client requirements.
  • Conduct needs assessments and develop new workshops and trainings based on those assessments and the various program requirements.
  • Remain current with knowledge of the current client training needs, trends, and on the use of innovative and creative delivery techniques.
  • Work collaboratively with the Employment Centre staff to organize job and career fairs.
  • Establish and sustain agency’s online network platform and data-base with regular updates.
  • Provide support to the agency’s online services by developing online training modules and platforms for client interaction.
  • Actively participate in meetings and events as relevant.
  • Adhere to agency and program policies and procedures.
  • Backfill tasks in the Dixon Hall Employment Services Centre as needed.


  • Post-secondary education in a marketing, business or human resources discipline. Relevant post-secondary education may be exempted by the employer if the applicant has three to four years’ experience working as trainor in private sector, government private sector or non-profit agencies designing and delivering trainings in various subjects covering human rights, development, employment etc.
  • Demonstrated knowledge of employment and training resources and labour market information and systemic barriers to employment.
  • Experience working with unemployed, underemployed, homeless and marginally housed individuals, and knowledge of the challenges facing individuals with significant barriers to entering the labour market.
  • Computer literacy utilizing MS Office applications with proficiency in word processing, spreadsheet, database and presentation software applications.
  • Strong interpersonal, employment coaching, negotiation, mediation, interviewing and presentation skills.
  • Sound knowledge of training assessment, training techniques, sales presentations and sales closing techniques, customer matching and marketing techniques.
  • Contacts in the business and labour communities an asset.
  • Qualified to work in Canada.
  • Able to provide a “Clear” or satisfactory Vulnerable Sector Police Check that supports the requirements of the program

To apply, please email your resume and cover letter as a single Word or pdf document by August 2, 2019 at 4:30 p.m. quoting File #19-ES-01 in the email “Subject” line.

Dixon Hall Neighbourhood Services is committed to developing an inclusive selection process and work environment. If contacted for an interview, please advise the hiring manager if you require any accommodation during the interview process. The hiring process is governed by Dixon Hall Neighbourhood Services Race relations and Employment Equity Policies.

Job Type: Full-time