About Scalar Decisions:
Scalar is Canada’s leading IT solutions provider, focused on security, infrastructure, cloud, and digital transformation. Founded in 2004, Scalar is headquartered in Toronto, with offices in Montreal, Ottawa, London, Winnipeg, Calgary, Edmonton, Vancouver, and Victoria. Scalar was recently named one of Canada's Best Managed Companies, named to CRN’s 2017 Solution Provider 500 List, and listed on the PROFIT 500 for the seventh year running. In addition, Scalar was deemed a major player in the IDC MarketScape for Canadian managed security service providers and ranked the #1 ICT security company on the 2014 - 2017 editions of the Branham 300. We focus on recruiting top talent, and we work hard to keep them. To learn more about Scalar, go to www.scalar.ca.
Are you an experienced Senior Systems Administrator? Are you driven to deliver excellent customer service? Do you like working in a fun, fast-paced and rapidly growing work environment?
Scalar Decisions is looking for a versatile and highly experienced technical admin to join its Managed Services team. Your background should have exposure to a wide breadth of technologies including servers, storage, networking, virtualization and security. Excellent customer service while solving problems should be a top priority for you. Scalar is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.
Troubleshoot and resolve issues in customer environments
Communicate with customers, teammates, and management
Provide thorough ticket updates for all work performed
Coordinate with vendors to repair and/or replace hardware
Monitor customer environments and infrastructure
Respond to alerts and action or escalate as required
Follow ITIL practices regarding incident, problem and change management
Perform system administration on servers, storage, networking devices, cloud, hypervisor, etc.
Document and update technical procedures, administrative processes, configuration management database
Work within revision control for tool or script development
Contribute towards the development of automation
Deploy new services and environments for customers and internal systems
Create, update and maintain customer build documents and runbooks
Help research, develop and implement new services, tools and software
5+ years’ experience of infrastructure management including a focus on customer service and complex technical assistance
7+ years Expertise with Windows Server, Active Directory, Group Policy, WSUS
5+ years with VMWare technology is required
3+ years experience in design and deployment of Azure based cloud solutions
3+ years administrative experience with Microsoft Office 365
3+ years experience with networking, including LAN, WAN, Wi-Fi and datacentres
2+ years experience in a datacentre environment, including backup and storage
Strong skills in Windows scripting and remote management, PowerShell
Experience with various ticketing and monitoring systems, ServiceNOW an asset
Proven experience in IT project management
Exposure to Linux (primarily RHEL) considered an asset
Excellent written and verbal skills
After-hours availability required
On-call rotation may be required
Short distance travel required for Datacenter access
Candidates applying for the position must be legally able to work in Canada
We thank all candidates for their interest, however, only those selected for interviews will be contacted.