Bilingual Customer Care Representative

Canon Canada - Saint-Laurent, QC (30+ days ago)

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As the Customer Care Representative, you will act as the point of contact for issues and concerns related to customer account information, equipment operation, invoicing, leasing, logistics, sales, and more. You will report to the Customer Relations Supervisor, and work in an environment where your objective is to maintain ongoing positive customer relations to ensure clients receive excellent service and timely resolutions.

What You'll be Doing:
Respond to inbound calls and emails related to client inquiries, issues and concerns pertaining to any BSS/BICG product or service in a courteous and timely fashion
Ensure issues are thoroughly investigated and determine appropriate action for resolution
Maintain accurate records and documentation of changes to account information through the CCTS database
Follow all current departmental procedures, processes and methodologies
Maintain knowledge and awareness of all company policies and procedures
Escalate any unresolved customer concerns / complaints to the Manager
Assist on special projects as assigned by the Manager; Other duties as required

What We're Looking For:
College Diploma
Minimum 2 years of relevant Customer Service / Call Center experience
Excellent written and verbal communication skills in both English and French
Exceptional customer service skills with a strong "customer first" attitude
Excellent communication, interpersonal, analytical and problem solving skills
Strong organizational skills, time management skills and ability to work under pressure
Display initiative in handling problems, be a team player and support changes
Display high ethics, character and commitment to business policies and decisions
Basic knowledge of MS Word and MS Excel
Familiarity with Canon Commercial and Consumer product lines an asset
Must be available for the evening shift when necessary (on rotation)

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at or via phone at 1-855-531-3850 or 905-863-8713

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.