Responsible for providing consistently high-levels of customer service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. Ensuring patrons have an enjoyable dining experience by providing efficient service to all guests, including complete product knowledge of all food and beverage menus, enthusiastic and accurate guest interactions, and maintains a clean and orderly station throughout the entire shift.
EXPERIENCE AND EDUCATION:
3-5 years of fine dining restaurant service experience
Smart Serve certification
PRIMARY DUTIES AND RESPONSIBILITIES:
Support the company’s Standards of Service outlined in our employee handbook and consistently demonstrate service excellence to all visitors.
Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.
Communicate in-depth product knowledge of Ravine’s food and wines including all current menus, past products, and outside wines, as well as product sold in the Retail section of the winery
Strong customer service and troubleshooting skills
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Strong work ethic and positive team attitude
Shift work required.
Flexible work schedule, including the ability to work evening and weekends.
Works with company employees and general public on continual basis.
Manual dexterity required to use desktop computer and peripherals.
Lifting or moving up to 50lbs may be required.
Ability to be on standing and walking for long periods of time.
Overtime as required.
Job Type: Part-time