Restaurant Server

Ravine Vineyard - St. Davids, ON (30+ days ago)

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POSITION SUMMARY:

Responsible for providing consistently high-levels of customer service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. Ensuring patrons have an enjoyable dining experience by providing efficient service to all guests, including complete product knowledge of all food and beverage menus, enthusiastic and accurate guest interactions, and maintains a clean and orderly station throughout the entire shift.

EXPERIENCE AND EDUCATION:

 3-5 years of fine dining restaurant service experience

 Smart Serve certification

PRIMARY DUTIES AND RESPONSIBILITIES:

Guest Satisfaction

 Support the company’s Standards of Service outlined in our employee handbook and consistently demonstrate service excellence to all visitors.

 Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner.

Product Knowledge

 Communicate in-depth product knowledge of Ravine’s food and wines including all current menus, past products, and outside wines, as well as product sold in the Retail section of the winery

POSITION REQUIREMENTS:

 Strong customer service and troubleshooting skills

 Exceptional conflict resolution, negotiation, and objection handling skills

 Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

 Able to effectively communicate both verbally and in writing

 Able to work well under pressure

 Strong attention to detail

 Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

 Professional appearance and manners

 Strong work ethic and positive team attitude

WORKING CONDITIONS:

 Shift work required.

 Flexible work schedule, including the ability to work evening and weekends.

 Works with company employees and general public on continual basis.

 Manual dexterity required to use desktop computer and peripherals.

 Lifting or moving up to 50lbs may be required.

 Ability to be on standing and walking for long periods of time.

 Overtime as required.

Job Type: Part-time

Experience:

  • server: 3 years (Required)