Customer Service Representative - St Catharines, ONT

Sitel - St. Catharines, ON (17 months ago)

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Who Is Sitel?

Deliver exceptional experiences while working from home!

As a Sitel work from home virtual associate, you will work with some of the world’s best brands to support customers with billing inquiries, account or product questions, service orders, installation scheduling, troubleshooting and more – via phone, email, chat and social media.

** Please note that these positions will transition to on-site positions in our St. Catharines, Ontario location once the Covid-19 pandemic is over. At this time, the date to transition on-site is to be determined. You must be able to work on-site in St. Catharines at a later date **

We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in.

Who Are We Looking For?

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

What Are We Looking For in You?
WOW Customers over the phone, online chat, or email
Ability to multi-task and adapt to changes quickly
Enthusiasm and a Be BOLD attitude with great customer service skills
A problem solver with keen attention to detail
A WORK Together approach with open communication, excellence in service, integrity, and accountability
Knows how to address customer concerns creatively and share feedback with other teammates
Build TRUST by working as a team member, as well as independently, with minimal supervision
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
High school diploma or GED equivalent
Minimum of 18 years of age
What Should You Expect From Us?
Paid training from day one
Tons of growth opportunity (93% of our non-agent positions are filled internally)
A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
Access to some pretty cool tools and resources
A feeling of accomplishment when you WOW Customers
Ongoing training designed to improve customer experience and business performance
Fun team environment where we work hard to Build TRUST every single day
But That’s Not All!

Here are a few more perks you’ll enjoy when you join the Sitel team:

Competitive starting wage (C$14.00-C$17.00/hour)
Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
Comprehensive benefits package - including medical, dental, and vision
RRSP - Sitel will match 25% of member contributions up to 1.5% of your earnings!
Sitel Employee Discounts
Strong community involvement
No cold-calling or telemarketing
Technical Requirements

Sitel works with a Bring Your Own Computer (BYOC) model. Review the below specificiations to see if you – and your technology – are ready to start your Sitel journey!

Computing Minimum Specifications

Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible)
Operation system – Windows 10
All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)
A separate 19” Monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One or AIO unit)
  • Anti-Virus – Windows Defender
For Windows Systems

RAM – Required 4 GB for Windows 10
Processor Speed – Dual Core 2 Ghz or better
Free Space – 20 GB
3 available USB ports
So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.

We’re located at 333 Ontario St, St. Catharines, ON L2R 5L3, Canada. Visit for more information.

Please note: A criminal background check will be conducted as part of the hiring process