Local Accounting Platform - Support Analyst

BNP Paribas - Montréal, QC (30+ days ago)

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MISSION AND OBJECTIVES

  • Main local contact point and expert for Local Accounting Platform system (including LAP NAR Business Objects reports), working with end users, business analysts and developers.
  • Providing round the clock support for the LAP application (Canada and US working days, with on-call coverage outside of business hours)
  • On quarter ends, provide extended hours coverage, including weekend support
  • Consolidating existing knowledge database (Wiki)
  • Automating processes for common tasks and reporting
  • Providing input to technical designs
  • Communicating with other members of the Support LAP teams in the same and other locations
  • Managing issues and requests logged through Service Now and JIRA
  • Direct problem resolution or bug logging
  • Working with developers – managing application/server access
  • Follow Change Management procedures
MAIN RESPONSIBILITIES

  • Prioritization, resolution, and escalation of user and application queries and issues
  • Proactive application and system monitoring
  • High degree of communication with users, management, developers and peers
  • Involvement with technical and functional quality processes and reviews
  • Work as part of the Global LAP Support team providing round-the-clock coverage
TRAINING AND OCCUPATIONAL EXPERIENCE

  • Minimum Bachelor’s level of education or equivalent
  • 5 – 7 years of IT experience, preferably in a support role
  • Bilingual : English and French (both written and verbal)
  • Experience in a banking environment is preferable
ESSENTIAL SPECIFIC REQUIREMENTS

TECHNICAL COMPETENCIES

  • UNIX/ Linux
  • Shell Scripting
  • SQL (Sybase or Oracle)
  • C++ (or Java)
OPTIONAL COMPETENCIES

  • Accounting systems
  • C#/.NET
  • Microsoft Office
  • Autosys
  • Business Objects
  • ITIL fundation
  • Python
SKILLS AND BEHAVIOURS

  • Reactivity & ability to understand problems and situations and to draw out logical conclusions
  • Effective Communication, Rigour, Method, Autonomy, Patience
  • Flexibility
  • Adaptability and desire to learn new products and technologies
  • Incident, problem and change management skills
WORK HOURS

  • Canada and US working days, with on-call coverage on a rotational basis. Some weekend work needed from the office (on quarterly basis or for BCM activities). Some flexibility in working late could be needed
A recruitment policy that promotes equity and diversity:
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

We pride ourselves in applying non-discrimination rules to all our recruitments.

We will only contact the candidates selected who meet the job requirements in terms of training and experience.

About BNP Paribas

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

About BNP Paribas in Canada

In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

Primary Location
: CA-QC-Montréal
Job Type
: Standard / Permanent
Job
: INFORMATION TECHNOLOGY
Education Level : Bachelor Degree or equivalent (>= 3 years)
Experience Level : At least 5 years
Schedule
: Full-time
Behavioural Competencies : Ability to collaborate / Teamwork
Transversal Competencies : Analytical Ability