Business Development Specialist (Lead Generation)

Eminence Organic Skin Care - Vancouver, BC (30+ days ago)

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Eminence Organic Skin Care

Customer Development Specialist (Business Development Specialist posting)

How to Apply

Please send a cover letter and resume

For more information on Eminence Organic Skin Care, visit our website, Facebook Page and YouTube Page

The Application

*Update on Friday, October 4th, 2019 screening & interviews are in process, however, applications submitted immediately are still welcomed and considered.

Competitive Salary, Bonuses, Extended Health Benefits, Wellness Program, Product Discounts and Green Transportation Incentives

Location: West Broadway and Cambie, Vancouver, Canada at Eminence’s Central Office

Our Products

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. Pioneer of the organic skin care movement, Eminence Organics combines more than half a century of herbal craftsmanship and innovation with Hungarian-inspired healing to offer results-oriented treatments. All of our products use only the freshest ingredients known to nature without harming animals or using any harsh chemicals - we pick only premium quality ingredients to craft natural, organic and Biodynamic® skin care that is good for the earth and good for the skin. Every ounce of our products receives personal attention throughout production and packaging.

Eminence Organics cares about the environment and integrates sustainable practices into every part of our business including planting a tree for every product that we sell through our Forests For The Future initiative.

Our Company

Eminence Organic Skin Care is the leading name in the field of Organic Skin Care. Eminence Organics is renowned as the most unique and effective line of natural skin care products on the market today.

Eminence Organic Skin Care has been voted by skin care professionals as “Favorite Skin Care Line” and “Favorite Product Education”, both for ten years in a row, as well as “Favorite All-Natural Line” for eight years in a row and is considered #1 for skin care results in the natural & organic spa industry. Additionally, Eminence Organic Skin Care has won multiple “Best of the Best” readers’ choice awardsfor the best skin care products available, awards that are the most unbiased, prestigious honours given in the industry today.

Eminence Organics has also won multiple Environmental Awards & is a Certified B Corporation®, recognizing the sustainable farming & green practices we use to create our products as well as recognizing the progressive people practices we exemplify in supporting our team-members.

Since the arrival of Eminence Organics in North America, our business has experienced tremendous growth in every major market in North America and has created distribution channels in over 60 countries.

Currently with over 300 team-members worldwide and with thousands of dedicated and loyal spa and salon business partners, Eminence Organics has products which touch millions of faces and bodies across North America and throughout the world each year. Our charitable initiatives, including the Eminence Kids Foundation, impact thousands of lives each year.

Our Core Values

Extraordinary Service, Infectious Enthusiasm, Sincere Respect, Supportive Teamplay, Proactive Reliability, Passionate Dedication.

Role Summary

The Customer Development Specialist (CDS) generates new relationships with customers and follows up on new customer leads to begin the process of opening new accounts. The CDS receives target call lists from a variety of sources and inbound spa partner applications, and proactively calls these leads and identifies potential customers. The CDS is a tenacious hunter who has a thorough understanding of the sales cycle, enjoys making outbound calls and working closely with Outside Sales Representatives to convert leads into active accounts. The CDS provides prospects with an amazing first impression of Eminence. The CDS has a strong working knowledge of the skincare industry and Eminence’s prestigious position within the industry and conveys this excellence in all communications.

Reporting and Peer Relationships

The Customer Development Specialist (CDS) reports directly to the Customer Development Team Lead and, ultimately, to the Customer Development Supervisor. The CDS also works closely with Outside Sales Representatives (OSRs), Outside Sales Managers (OSMs), Customer Development Assistants (CDAs) and other Customer Development Specialists.

Roles and Responsibilities


  • Answer incoming lead information request applications, calls and emails
  • Follow-up on all leads generated through contact to the Vancouver central office:
  • Qualify customer: Find out prospect information and needs - also explain our expectations regarding licensing (facility and staff), opening orders and minimum order amounts
  • Once prospect is qualified, gather contact information, log all lead details in lead tracker, send the information packages to the customer and forward lead information to the OSR (copying the appropriate Outside Sales Manager) for follow-up
  • Follow-up with customer lead one week after initial contact to confirm that they received information package and/or samples and have been in touch with the OSR. If no contact, follow up with the OSR to schedule an appointment (until booked) and continue working to support the opening of the account

Tradeshows and Follow-up

  • Complete follow-up with all customer leads generated from tradeshows within a 48-hour to six-week period (approx. 20-25 tradeshows and events per year)
  • Qualify any resultant leads: follow appropriate prospecting steps
  • Respond to any client inquiries regarding products bought or shipped from a tradeshow
  • May be asked to attend various tradeshows or events throughout the year (note: these events often fall on weekends


  • Research and discover new business opportunities by prospecting and cold calling within assigned geographical territories
  • Qualify and follow-up with customer leads and send strong prospects to OSRs to convert to an active customer
  • Manage the tracking of leads and provide accurate, informative and actionable weekly reports in a timely manner to leaders and OSRs
  • Ensure forecast goals for new business are met or exceeded in collaboration with the Outside Sales Team
  • Establish relationships and maintain extraordinary business relations with customer leads and all external contacts
  • Perform special projects as assigned, that may include extensive research and report writing

Customer Relations

  • Respond to any inquiries from retail clients on where to purchase products in their geographic area
  • Act as a product specialist to any prospect or client looking for specific information on a product
  • Refer clients to retail locations in their area


  • Perform any other Sales-related duties as required including coverage of other Business Development areas

Performance Expectations

  • Exemplify the Eminence core values
  • Assist with territory coverage when other Customer Development Specialists or Sales Representatives are absent.
  • Return phone calls on same day if messages left before 2pm
  • Respond to all calls not returned on same day by 10am the next day
  • Respond to all other inquiries (online applications, emails, etc.) within 24 hours
  • Record all inquiries on the Lead Tracker and maintain the tracker with up to date information on the progress and status of each lead
  • Maintain the confidentiality of Vancouver office discussions until permitted to distribute to the Outside Sales team
  • Attend and participate in meetings and training as required

Experience Required

  • 1–2 years of experience in outbound cold-calling and prospecting
  • 1–2 years Customer Service experience
  • 1–2 years of Sales experience
  • Esthetic industry and/or previous experience with Eminence product line an asset
  • Customer Relationship Management (CRM) software use an asset

Skills Required

  • Hunter mentality with a positive attitude, high energy and a sense of urgency
  • Assertive, resilient and self-motivated
  • Excellent communication and presentation skills
  • Ability to communicate with all levels of a customer’s organization
  • Superior interpersonal & Customer service skills
  • Proficiency with Microsoft Office, including Word, Excel, Outlook and the Internet as well as other databases and CRM
  • Demonstration of responsibility and ownership – ability to see things through and manage tasks and projects to completion
  • Ability to use initiative and independent judgment and problem-solving skills
  • Ability to multitask and work well in a high pressure, multiple-deadline environment
  • Ability to develop and sustain cooperative, productive working relationships to demonstrate our core values and contribute positively to the culture of the organization
  • Excellent Conflict Resolution skills

Job Type: Full-time


  • Sales: 2 years (Required)
  • Customer Service: 2 years (Required)
  • Business Development / Lead Generation: 1 year (Preferred)


  • Vancouver, BC (Preferred)