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We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about strategy. TD's strategy and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, Not at Risk, Not at Fraud strategy, anyway.
The Fraud Risk Management & Global Security and Investigations (FRM & GSI) is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud. Aligned with TD strategy and risk appetite, FRM & GSI develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.
The Canadian Fraud Management (CFM) team operates within FRM & GSI in a fast-paced environment requiring both strategic and tactical responses to changing fraud patterns and provides a unique opportunity to apply critical thinking and leadership skills in an innovation centric environment.
This role is responsible for monitoring fraud trends, investigating emerging threats and quickly developing and deploying new strategies to manage those threats.
Must balance loss decisions with the impact to operational teams and the customer experience.
Is expected to develop and apply deep fraud and process expertise, and to leverage sophisticated tools/detection systems to manage risk/reward balance.
The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.
Fraud Loss Management
Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
Makes adjustments to shifting network rules, liability requirements or other exogenous factors
Executes strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian, Transunion), in alignment with the Change Management protocols
Supports case valuation and prioritization to optimize fraud management
Become a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
Produce timely diagnostics to identify system, strategy and operational issues
Participates in defect analysis to identify and remediate fraud coverage gaps
Identify and assess new developing fraud trends as they evolve
Participates in the creation of monitoring and reporting by defining requirements and performing validation
Maintain strong relationships with internal stakeholders such as Fraud Operations
Support the continuous improvement agenda for our operational partners
Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics computer science), preferably from a STEM program
Proficiency in a data extraction/analysis/visualization tool. Examples include: SAS, SQL, Python, Knowledge Seeker, Excel, Tableau
Demonstrated analytical, modeling and problem solving skills
Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
Ability to take initiative and work independently under tight timelines
Ability to work collaboratively and build relationships
Motivated to constantly strive to find innovative ways to enhance capabilities
Experience in fraud management is an asset
Knowledge of machine learning is an asset
Agile experience is an asset
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Business Insights & Analytics
Job Category - Primary
Enterprise Data & Analytics
Enterprise Data & Analytics
1600 James Naismith Drive, 3500 Steeles Avenue East Building 1
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