The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.
At Pet Valu, we're Pet Experts, and we're pet lovers, too.
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!
What you get:
Pet oriented career-building environment
What you do:
Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
Business Results coordinate efforts of store staff to achieve targeted results
Other duties and tasks as required
What you bring:
Minimum of 2 years customer service and retail store management experience
Enthusiasm for learning & growth in pet care industry
Possess outgoing and friendly personality with strong customer service skills
Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
Ability to have reliable means of transportation to and from the store
Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
Capacity for understanding inter-team conflicts and escalating when necessary
Working knowledge of POS system
Ability to lift 50lbs repetitively
Industry experience an asset
Pet Valu supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Disability related accommodation is available on request. Please advise us if you have any questions or should you require any of our materials in an alternative format.