Street Level Worker – WER, PT – Fixed Term

The Mustard Seed - Edmonton, AB (30+ days ago)

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As a member of the Street Level Team, the Street Level Worker for Winter Emergency Response
will work at Mosaic Centre (MC) and/or The Neighbour Centre (TNC) locations of The Mustard
Seed (TMS). The candidate will work to build healthy and supportive relationships with our
community participants experiencing homelessness and poverty. The drop-ins serve as sites
where people can find resources, companionship, compassion, and the opportunity to grow and
use their skills.

Responsible to the Mosaic and Neighbour Supervisors and Shift Leads for Winter Emergency
Support (WER), Street Level Workers assist community participants in accessing resources, and
maintain a safe and welcoming environment where participants and volunteers become a life-
giving community that nurtures hope, health, and transformation.


  • Fulfil the mission of The Mustard Seed’s ministry and maintain a high level of
professionalism, respect and gratitude with all staff, donors, volunteers, community

participants and visitors

  • Ensure a safe and welcoming atmosphere. Cultivate a life-giving community where
participants–both those experiencing poverty and those serving as staff and volunteers–

work together to realize their full potential

  • Build healthy relationships with community participants who are accessing services by
actively listening, providing resources and referrals, de-escalating conflict, maintaining

healthy boundaries, and seeking opportunities for involvement and engagement

  • Function in high-risk pressure situations and respond quickly to individuals in crisis.
Identify the crisis, minimize the harm to the individual and others, use de-escalation skills

and assist the individual to explore their options

  • Problem solve, support and empower fellow staff members, and proactively communicate
issues and concerns to Shift Lead

  • Assure the availability and quality of Centre resources and services
  • Assure the cleanliness and order of the Centre
  • Maintain the confidentiality of community participants personal information
  • Maintain specific records, stats and incident reports in log books and computer files
  • Participate in all staff training (e.g. First Aid, Naloxone, Non-violence, etc.) and attend
monthly general meetings and support meetings with supervisor

  • Other duties and site related duties may be assigned when required

  • A demonstrated understanding of the issues contributing to poverty
  • Minimum of one year related experience working with individuals facing mental health,
addictions, chronic illness, homelessness, poverty and related challenges. Equivalent

experience will be considered

  • Post-secondary degree or diploma or experience in human services field with a
background in social work, counselling, or addictions an asset

  • Strong written and verbal communication and interpersonal skills, result oriented, applied
time management, strong organizational and problem-solving skills

  • Excellent de-escalation and conflict resolution skills
  • Highly motivated, compassionate, creative and responsible person
  • First Aid, Non-violent Crisis Intervention and Suicide Intervention Training an asset
  • Familiarity with data entry, Excel and Outlook and ability to respond to emails in a timely


  • This is a temporary part-time, hourly position from November 2019 to April
2020. Position is conditional on government funding

  • Shifts will vary—mornings, afternoons and evenings from Monday to Sunday indoors and
outdoors. May fill shifts at one or both locations to meet staffing requirements

  • The position will require ongoing compassionate care, frequent manual labor, conflict
resolution and organizational ability

  • Moderate physical effort: considerable periods of standing, walking, cleaning, sorting and
typing indoors and outdoors. Must have ability to lift up to 25 - 50 lbs

  • This position is often fast-paced, and requires mental effort to analyze information and
problem solve

  • This position requires high mental and emotional effort, must be able to respond
appropriately to intense situations, provide conflict resolution, work directly with clients

at risk

  • Clear Vulnerable Sector Check, First Aid and Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement
and to sign our statement of faith

  • Must have legal authorization to work in Canada on a full-time basis for anyone other than
current employer

  • We are an equal opportunity employer. All applicants will be considered for employment
without attention to race, color, religion, sex, sexual orientation, gender identity, national

origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page.

***Please also attend The Mustard Seed’s Hiring Fair on October 1 from
3:00 pm to 7:00 pm (10568 - 114 Street NW) for hiring of WER positions.
Please bring resume, cover letter and a list of two supervisory references.
Candidate applications may be used to fill other open positions.***

The Mustard Seed offers an EFAP and Health Spending Account benefit for hourly staff. We

embrace the concept of employment equity, which includes fair representation, anti-

discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy

will be adhered to. We thank all candidates for their interest, however, only those candidates

selected for an interview will be contacted. The Mustard Seed reserves the right to amend job

advertisements. No phone calls please.