Food and Beverage Supervisor, RiverBend (FT)

Sifton Properties - London, ON (30+ days ago)

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Reporting to the Food and Beverage Manager, is responsible for directing and participating in all front-of-house Clubhouse operations, ensuring service excellence to all residents and guests of the RiverBend Golf Community.

Date posted: September 16, 2019

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources.

Responsibilities Include:
  • Deliver an overall “service experience” throughout the day to day operations by striving to exceed customer excellence in all food and beverage areas.
  • Will be expected to be provide on floor supervision for a la carte dining, banquet and member events based on business demands, including expediting of food service.
  • Assist in recruiting, onboarding, safety training, coaching and followup with the service team, ensuring standardized service expectations are communicated and delivered.
  • Provide on site tours of the clubhouse for potential banquet clients and prospective home owners. This includes a clear understanding of our banquet and catering packages, room configurations and capacities, history of the community and all services and amenities available.
  • Be responsible for effective management of labour and ensuring cost savings measures are in place.
  • Perform various administrative duties including but not limited to; Receiving of product and invoicing processing; monthly inventory counts; POS programming and reporting; a la carte menu revision.
  • Responsible for accurate end of day reporting, including communication reports and closing of facility.
Experience & Qualifications:
  • Excellent organization and time management skills with attention to detail a must.
  • Skilled in verbal/written communication and interpersonal skills with a proven focus on customer satisfaction.
  • Self-starter and team player that remains calm, personable and accommodating under pressure.
  • Good coaching and problem-solving skills are required with a proven focus on customer satisfaction.
  • Minimum of 5 years’ experience in the food and beverage industry. Previous experience in private clubs is an asset.
  • Overall knowledge of food and beverage products and procedures, staff training, formal and informal service as well as banquet service is recommended.
  • Smart Serve Certified.
  • Beverage and wine knowledge is considered an asset.
  • Strong computer skills with knowledge of Jonas POS or equivalent software is an asset.