Bilingual Team Assistant, Receptionist, Full Time

Champlain LHIN - Ottawa, ON (30+ days ago)

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The Champlain Local Health Integration Network’s (LHIN) mandate is to ensure health services are well-organized, appropriately funded, and meet the health needs of the 1.3 million residents who call this region home.

We work with and fund roughly 120 health service providers that offer about 240 health programs in hospitals, community support services, mental health and addiction services, community health centres, and long-term care homes. The Champlain LHIN also delivers home and community care services.

Position Summary:
Reporting to the Manager, Home and Community Care the Team Assistant will provide reception coverage and assist Care Coordination staff with operational functions by providing administrative and clerical support.

Primary Responsibilities:
The Team Assistant provides information and referral and demonstrates a high level of client service to the LHIN staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.

  • Welcomes visitors to the LHIN and provides assistance in directing them to appropriate employee or meeting room
  • Receives and initiates incoming and outgoing telephone calls
  • Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
  • Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:
  • completing entry of all required information (ie scanning and data entry)
  • documenting all actions taken in the client file
  • ensuring file availability when required by Care Coordinators
  • assigning new and transferred client files to the appropriate Care Coordinator
  • uploading documents to CHRIS library
  • accessing the client information system for information as required
  • processing files for all discharges
  • Listens to and documents in client file, Care Coordinators’ voice mail and, in accordance with established guidelines, takes and relays messages, refers calls, and arranges for decreases in services and collection of equipment.
  • Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.
  • Updates client files by entering information which corresponds to standardized pathways or as per Care Coordinator direction
  • Liaises with staff, care providers, clients and pharmacies regarding confirmation of dates, deliveries, discrepancies and delays of supplies, increases, decreases and discharges in service and takes appropriate clerical action, in accordance with established guidelines.
  • Books routine client home visit appointments and client/family conferences, prepares agenda, and reserves meeting rooms, as directed by Care Coordinators
  • Arranges client transportation by taxi or ambulance, in accordance with established guidelines and as authorized by Care Coordinators
  • Maintains team in/out schedule
  • Assists with projects or initiatives related to job responsibilities, participates in orientation and committees, and performs other related duties, as requested by their Manager.
Education and Experience:
  • High school graduation diploma plus,
  • Successful completion 1 year Community College diploma in either Office Administration, Business, Health Administration or equivalent program
  • Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields
  • Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment
  • Demonstrated proficiency in the use of a variety of computer software applications including e-mail and the internet
Skills and Abilities:
  • Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregivers
  • Strong oral and written communication skills
  • Demonstrated high level of initiative, discretion and sound judgment
  • Flexible and adaptable with effective problem solving skills
  • Strong multi-tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast paced environment with attention to detail
  • Self-directed with the ability to work effectively both independently and as part of a team
  • Effective interpersonal skills demonstrating tact and diplomacy
  • Effective client service skills in establishing and maintaining effective working relationships with others
  • Fluency in English and French is required.
Affiliation: CUPE – Wages are in accordance with the collective agreement between Champlain LHIN and CUPE and start at $23.22/hr.
Location: 4200 Labelle Street, Ottawa
Shift: Monday to Friday, 8:00am to 4:00pm
All applications will be reviewed; however, only those selected for an interview will be contacted.

Champlain LHIN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.