Position title: Member Services Supervisor
Reports to: Manager, Branch Experience
As Member Services Supervisor (MSS), you’ll be responsible for the successful operation of the Member Services Representative (MSR) team in consistently delivering above and beyond member experience. You will provide direction and supervision to the team in aspects such as coaching, development and motivation. In this role you will assist with and resolve complex problems, and member concerns as referred by staff. With strong leadership and development skills you will grow the branch deposit portfolio while recognizing and coaching MSR’s on opportunities for referrals. As MSS, you will work closely with the Manager, Branch Experience to guide the front line team.
What you’ll be responsible for:
What you’ll bring to the team:
Education and experience
Who we are:
At Noventis, we strive for superior performance and consistently provide professional, innovative and quality service. We demonstrate responsive and progressive leadership in order to ensure the strength of our organization. We work together in the spirit of teamwork, collaboration and cooperative principles.
We offer great career opportunities with potential to grow and develop. We also offer competitive salaries and opportunities to obtain bonuses based on performance and attainment of personal and organizational goals.
If you have a positive attitude, share these values and are looking to further your career at a growing organization where initiative and innovation are encouraged, we are interested in hearing from you.
If this sounds like a great fit:
Those interested in applying for this position are asked to visit Noventis.ca to submit a resume and cover letter referencing job posting #2019-31 by Monday, December 9, 2019.
We thank everyone for their interest in Noventis; however, only individuals selected for an interview will be contacted.
Job Type: Full-time