The Business Analyst, eCommerce Integrations converts their insights of ecommerce technology, business operation, customer experience and data insight into product vision, establish program roadmap and drive the growth and sustainability of the eCommerce business and is responsible for strategic planning, execution and support global ecommerce platforms (focus on but not limited to enterprise applications and omni channel capabilities). Delivers strategy, identifies business opportunities, conducts business analysis and work with delivery team to manage corresponding projects from inception to launch and is responsible for establishing and driving program roadmap to bring continuous improvement for the fore mentioned products.
This is a contract position through August 2020.
Plan, establish and drive the roadmap for a set of enterprise and omni channel capability related products. Align product roadmaps with strategic themes.
Drive corresponding projects / work streams to bring continuous improvements to the aforementioned products.
Deliver product vision, high-level business requirement documents, manage related product backlogs, develop acceptance criteria and drive user acceptance testing.
Establish a process that constantly optimizes the usability and revenue potential of the eComm channel by identifying problem/opportunity areas, understanding customer and business needs and drive corresponding projects.
Manage business requirement elicitation process, provide mentorship and guidance to product owners, promote best documentation practice and maintain eComm knowledge base.
Align the product/project vision, improve the work transparency and communicate product increment with stakeholders. Work with delivery and engineering team to plan releases and program increments. Manage product backlog and work priorities timely.
Partner with IT to ensure releases are properly planned, managed and deployed timely.
Advocate user centric product design and development, connects customer insight / voice to design, development and relevant business units.
Work with product owners to provide timely support to business regarding system configurations, settings and workflow management, plan and provide training to business team for related ecommerce products.
Facilitate product / project meetings, improve cross discipline communications and promote product management best practices.
Develop and mentor product owners in the team.
Special Projects as required.
Experience, Education and Designations:
A post-secondary degree in Business, Computer Science or Engineering or the equivalent experience demonstrated by progressive responsibilities
5+ years’ experience in a business analysis, or e-commerce operations role
Solid understanding of SDLC, waterfall and agile methodologies and able to adapt Business analysis practices to different methodologies
PMP, CSM, CSPO as assets
Knowledge, Skills and Attributes:
Excellent skills in strategical and critical thinking.
Extremely strong interpersonal skills with the ability to interact with global business partners, other team members, and various levels of management
Influencing and persuasion skills
Understanding of company organization, products and related industry knowledge
Ability to juggle conflicting priorities while completing projects successfully
Excellent analytical and problem solving skills.
Rich experience in the following fields: order management, fulfillment, payment, fraud prevention, user experience design, business requirement gathering and elicitation, retail processes, SalesForce commerce cloud or equivalent platforms
Excellent skills with Confluence, JIRA, MS Office, MS Project and roadmunk or equivalent product management software
Motivated self-starter that has the ability to work independently with minimal supervision as well as in a team environment.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter
We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.
Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.