Windows System & Network Administrator - Kingston, ON
Internal Office Solutions Inc. (IOSi) was founded in 1998, formed as a private Joint-Stock Company in February 2001 in Ottawa, Ontario Canada, and since then holds leading positions in the Canadian market for systems integration. We are a small business with ten employees located in Ottawa on Auriga Drive, and operate from several remote home offices where we provide support services as well as onsite support for our clients. IOSi is looking for a resource in OTTAWA & KINGSTON, ON, and manages information systems where practical experience of system integration, state-of-the-art technologies and the most up-to-date hardware and software products are consolidated.
Our comprehensive approach to project implementation, utilization of the most reliable equipment and software produced by leaders of the North American computer market, as well as the professionalism of our Certified staff enables IOSi to succeed in a competitive marketplace.
The IT Support Administrator is responsible for performing the following duties:
1. Field Support (60-70%) Vehicle require.
a. Provide on-site technical services to customers (a vehicle is required)
b. Respond to escalation requests from our Office Coordinator
c. Respond to emergency requirements in a timely and efficient manner
d. Provide issue resolution documentation to clients who opened the support ticket
2. Network Deployment
e. Interface with team members as it pertains to the deployment strategy
f. Team lead the deployment on-site
g. Manage the work of the 3rd party’s assigned to the deployment
The IT Support Administrator must have a good working knowledge of Windows 2008/2012/2016, Windows 7/10 Professional, and MS Office 365. Knowledge of Networking, Server, and Vmware/UNIX is required.
The candidate must have a minimum of two years working knowledge of Microsoft networks, operating systems, MS Office Suites and obtained a College Diploma or equivalent in Information Technology. Vmware, Web application hosting experience and/or network security experience is desirable. The engineer must demonstrate an aptitude for technical products that will enable him/her to quickly understand IOSi's security solution set as well as broaden their client-server expertise. Knowledge of Lenovo, IBM, HP, Cisco, N-Able, Connectwise, and WatchGuard products will also be of great benefit to the potential candidate for this position.
Working closely with other team members, the IT Engineer is responsible for the technical aspects of client support and installation of the client post purchase. Current Microsoft certification desirable.
The IT System Administrator must present a professional appearance and demeanor, possess strong interpersonal skills, strong telephone skills and etiquette and be able to relate to a small team of technical staff and managers. The candidate will need strong verbal and written communication skills to effectively participate in the sales cycle and to prepare deliverables. A driver’s license and vehicle is required for this position.
A vehicle is required.
Bilingual candidates are preferred.
Starting Salary: $50,000.00 – $60,000.00 per year
Job Type: Full-time
Salary: $50,000.00 to $60,000.00 /year