Client Success Manager

Avetta - Calgary, AB (30+ days ago)

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Key Responsibilities:
Serving as the trusted advisor for clients on use-case and product functionality
Prioritizing and resolving incoming client requests
Partnering with several internal Avetta teams to provide ongoing support to the client through implementation, onboarding, product changes and updates, process improvement, and more
Delivering and demonstrating ROI for our clients throughout the customer lifecycle
Collaborating with Strategic Account Managers/Field Sales on account reviews, renewals, expansion opportunities, new product or feature requests, etc.
Proactively ensuring clients understand, are trained on, and are utilizing Avetta’s products to achieve the maximum benefit
Conducting business reviews and visiting client sites to ensure our clients’ needs are being fulfilled and to identify growth opportunities
Acting as the voice of our customers by informing our sales processes and product roadmap

Education, Skills, and Experience

Bachelor’s degree or higher
PMP Certification a plus
Fluency in French a plus
Experience in a SaaS environment preferred
Experience working with enterprise clients
Metrics-driven and analytical mentality
Excellent problem-solving skills
Ability to prioritize and multi-task
Skilled at working cross-functionally
Comfortable in a fast-paced environment
Exellent written, oral, and interpersonal communication skills
Why Work for Avetta

Avetta believes in taking a holistic approach to compensation. We’re offering a competitive base salary, bonus and or commission structure.

We’ve also taken it a step further to include more management training to help you grow into the leader you may want to be. We are growing extremely fast so we always have openings available internally.

Our benefits are meant to take care of you and the ones you care about most:

Medical, Dental, Vision
Company Paid Life/AD&D
Critical Illness and Accident
Legal and Identity Theft
Teladoc, Pharmacy Discount, Health Advocate
Joyable: Digital Mental Health Solution
Pet Insurance: We love our fur babies!
We do a 4% match on your 401k with no vesting period
$1,000 annual Employee Tuition and Continuing Education reimbursement
Fully stocked kitchen
Flexible work arrangements
Company lunches and parties
and much more!
But more than anything, you'll love the team here at Avetta. There's a lot of unique things companies do these days to attract talent, and while these things are great, they aren't what retains employees. We believe in open communication and treating our employees with respect. We bet you'd be hard pressed to find a better culture.