Guest Experience Leader - 60 George Street (RIDEAU)

McDonald's Restaurants - Ottawa, ON (14 months ago)

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Job Description

The Guest Experience Leader position is a unique role that allows you to interact directly with all of the guests that enter our restaurant. Similar to a host/hostess position, the Guest Experience Leader is responsible for elevating the guest experience in our restaurant by attending to guest needs, assisting families, and providing service with a smile!

In this role, you will have the following job responsibilities:

Greet Guests in the lobby upon arrival and generating conversation
Help Guests to use the self-order kiosk to place their order
Converse with Guests once they are seated to find out about their experience
Assist Guests with understanding current promotions, special offers, new products; answering questions and accessing information such as nutritional information
Work with the Maintenance and Dining Room Crew to identify and to ensure that the restaurant remains clean, well-maintained and properly equipped to meet Guests needs
Communicate with the Shift Manager and dining room staff on all opportunities that impact the guest
Act as a McDonald’s brand ambassador by learning about our history, values, promotions, and community involvement
At McDonald's we offer the opportunity to grow professionally, personally and financially. We offer the chance to be part of a company that’s primarily run by independent business owners and that’s active in your community. That’s helped more than 300,000 Canadian families with sick kids through Ronald McDonald House. If that sounds good to you, then we’d love to hear from you.

You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better.


Must have the ability to strike up conversations and create connections with guests while anticipating their needs
Provide assistance to guest by opening doors, helping with trays, offering to get napkins/ straws/ condiments for guests that are already seated, setting up highchairs, helping guests find a table, etc.
Able to identify and resolve guests issues and escalates to the Shift Manager when needed
Previous restaurant experience as a host/hostess, or sales/customer service experience is an asset
Able to communicate well in written and verbal English
Must be able to stand for long periods of time
Organized with a high level of attention to detail, able to maintain accuracy while handling multiple duties in a fast paced environment.
Ability to work a flexible schedule to meet the needs of the restaurant, including days, and weekend shifts as required.
Reliable and consistent attendance record
Previous Host/Hostess experience is an asset
You have the opportunity to shine. To bring a bit of unexpected joy to someone’s day by being welcoming and friendly, while ensuring an exceptional guest experience.

To showcase your passion for people by anticipating guests needs, and providing a bit of surprise and delight by taking proactive approach to caring for them.
To inspire your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants. You make guests feel important, and confidently answer their questions about our food and our brand.
To lead by example, as well as support your team and guide them when orders need additional assistance.
To connect, in the most meaningful way with guests during their visit at all touch points.
To be a model of calm and fairness with guest experiences, and handling various situations with composure and positivity.
To make McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

Additional Information