Sales BDC Specialist

Roy Foss Thornhill - Vaughan, ON (30+ days ago)

Apply Now

Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our Markham, ON office.

Main Responsibilities:
Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner

Prepare selector quotes, new vehicle orders and various reports

Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s

Update and maintain internal databases while ensuring a high level of accuracy

Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate

Assist clients with strategic planning to evaluate fleet needs and provide best solutions

Conduct client meetings, training sessions and other client requests as required

Identify inefficiencies and suggest and implement fleet cost cutting measures

Complete client and prospect specific projects

Provide back up support to the Client Services Team

Learn products and services and undertake internal development and training

Follow company defined policies and procedures

Other duties as assigned

What you will bring to the Company:
At least five years’ experience in a similar customer relations position

Ability to multi-task with accuracy

Knowledge of a CRM tool such as Sales Force would be an asset

Ability to prioritize requests and deadlines

Strong analytical skills

Professional phone manner

Proficient in MS Office Suite; advanced in Excel

Passion to stay busy and eager to do whatever it takes to get the job done

Strong written and oral communication skills

Positive energy and enthusiasm every day

Previous experience and familiarity with automotive leasing is an asset

Bilingual in English and French