Do you have a desire to run a multi-million dollar business without an MBA? Reporting to the Franchisee, the General Manager will ensure that all Boston Pizza guests are provided with the best experience possible and all day-to-day responsibilities are conducted in a professional manner.
Duties and Responsibilities:
Create, lead and manage a positive and fun restaurant culture.
Increase sales by ensuring guest satisfaction and prompt problem resolution.
Lead, implement and manage all aspect of human resources: recruitment and selection, coaching, training, performance management, recognition and development.
Lead, manage and deliver a friendly Perfect Guest Experience: dine-in, sports bar, take-out and delivery.
Develop and manage the business plan: focus on standards, sales, costs and personnel.
Develop strong relationship with corporate staff and vendors to ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.
Maintain a positive attitude that promotes teamwork within the restaurant.
Lead local store marketing and community involvement, plans and execution.
Effectively oversee controllable costs: food, beverage, labour and quality control promo line.
Monitor and manage fixed costs: continually research and evaluate to minimize costs and optimize SLA’s.
Ensure operational and occupational health and safety standards are in place and followed.
Establishes and maintains appropriate security protocols for guest, employee and restaurant safety.
Other duties as required.
Education and Experience:
4-6 years of progressive management experience in a full-service restaurant.
Proven leadership skills and ability to follow-through.
Knowledge of computers (MS Word, Excel) and Point of Sale system.
Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must be able to work flexible hours during, evening, weekends and holidays.
Strong analytical/decision-making skills.
Leadership skills – able to direct, coach and supervise a team.
Strong business acumen, including an understanding of budgets and operating costs.
Strong communication and interpersonal skills, both written and oral.
Customer service skills – able to exceed guest expectations.
Ability to multi-task in a fast paced environment.
You must be able to perform efficiently during high volume peak periods.
Must be eligible to work in Canada.